02-04-2016 10:58 AM
Dopo un aggiornamento automatico di Windos10, lo scanner ha smesso di funzionare. Una finestra di allarme rileva l'impossibilità di colloquiare con lo scanner dando l'errore 8,[(1,0,-1)].
Ho disinstallato tutto, spento lo scanner e scollegato il cavo USB.
Siccome sul CD di installazione non è previsto Windows10, ho scaricato dal supporto HP il driver disponibile e l'ho installato, seguendo le istruzioni, in particolare collegando il cavo USB solo quando richiesto.
La situazione non è cambiata.
Ho provato allora a collegare lo scanner ad un PC portatile con W10 al quale non era mai stato connesso. Un suono ha segnalato la connessione. Si sono installati automaticamente i driver ma al lancio della scansione è uscito un allarme analogo segnalando l'impossibilità di collegarsi allo scanner.
Cosa posso fare?
02-04-2016 11:02 AM
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02-04-2016 01:41 PM
Sorry for italian...
after a Windos10 authomatic update on my desktop PC, the scanner stop to work.
A window alarm state the impossibility to communicate with scanner due to "error 8,[(1,0,-1)]".
I proceeded with complete uninstallation, unplug the USB cable and switch off of the scanner.
Since my CD did't have W10 compatibility, I dowloaded from the HP support web site the available version for W10.
After installation (following the instruction switching-on and connecting the scanner only when requested by the installation procedure), the situation remain the same.
Then I plugged the scanner to a laptop with W10 where G3110 wasen't never installed nither connected.
A sound was generated at the plug in.
After few seconds the installation was done in authomatic way.
Unfortunatelly the scanner dont work and a similr alert was generated (communication with scanner impossible).
NEW TEST: I installed the G3110 on my old laptop whit WindowsVista and it works perfectly (same scanner, same USB cable).
What I have to do? Can you help me?
Thanks a lot
02-05-2016 03:07 PM
Welcome to the HP community @GF53,
I understand you are experiencing an "error 8,[(1,0,-1)]" on your HP Scanjet G3110 Photo Scanner. I will be happy to help.
I recommend starting by downloading and run the HP Print and Scan Doctor from HP Printers - Using HP Diagnostic Tools for HP Printers in Windows. Please let me know the results.
Below, I have posted a link to a forum post by jabzi (Message 6 of 15), that offers some potential troubleshooting solutions to this issue. Please try the steps, in order and get back to me with the results.
I hope this helps.
02-09-2016 03:07 PM
I try with Diagnostic tool but the application don't see the scanner (2 printres was discovered, but not the scanner; after unplugging both the printers, the scanner continue to be lost).
Then I follow the procedure described in "Scanner error --8". I find the file Hpiscnapp.exe but the result is a window error with error 4,[1,0,80040001),(3,58,0)].
Just unplugging the USB cable from my desktop PC and plugging in into my laptop with Windows vista, the scanner work immediately and correctly (so, I suppose that Scanner and cable are ok).
I can add also that when my PC worked with Winows7, the scanner was working correctly. After migration to Windows8 some trouble happens (i.e. The buttons on the top of the scanner stop works) and after automatic migration to Windows10 the scanner completely stop showing error 8.
Thanks a lot for your support
07-08-2016 02:24 AM - edited 07-08-2016 02:26 AM
Hallo to everyone. Yesterday when i tried to use the G3110 scanner i faced the same problem. The Hp scanner program returned with error 8,[(1,0,-1)] ....... The strange thing is a day before everything worked OK. My OS is WIN 10 PRO 64BIT . I tried eveyrthing (remove the scanner and installed again ,download end re-install driver-program) .Nothing worked.
Also i have to mention that in dev.manager the scanner is appeared but is disable (This device is disabled. (Code 22) ) . When i tried to enable i get the message that can not enable the device...
The scanner checked and worked ok in my friend desktop pc with win 10 OS.
What is happening...?