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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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HOW CAN I OVERRIDE INK CARTRIDGE EXPIRATION IN HP OFFICEJET PRO L7780 ALL-IN-ONE PRINTER?

I DON'T PRINT MUCH AND I HAVE TWO PRINTERS. WHEN THE DATE ON THE CARTRIDGE EXPIRES, THE PRINTER DOSE NOT LET ME PRINT. I KNOW THAT THERE IS A WAY TO OVERRIDE THIS PROBLEM, BECAUSE ON MY PREVIOUS PRINTERS DID HAVE OVERRIDE KEY.

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Accepted Solutions
HP Recommended
The error message itself will stay but allow one to continue to print. That message will stay until the cartridge is replaced. The override is the printer still printing regardless of the error message on the display screen.
I am a former employee of HP...
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HP Recommended
Firstly check that the cartridge has reached its expiry date - we're having problems with genuine HP B9180 pigment cartridges showing up as expired when in fact they've got 8 months to go!
The HP cartridge manufacturers may need referring to Trading Standards.
HP Recommended

The printer shows the cartridge is installed incorrectly, but it is only past expiration date - sold by a reseller on Amazon.com but still "genuine HP".

User manual and ink cartridge do not show how to override.

Any idea how to do it?

 

HP Recommended
Ink expiration should be able to be overridden by the directions on the screen . This document here explained ink expiration and the very end of the document shows that the override should appear on the computer screen or the display screen. I hope that this helps.
I am a former employee of HP...
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HP Recommended

Unfortunately, the document tells me ink on L7780 has expiration dates.

Nothing in the user manual, not on the computer screen tells how to override, and on the printer it only said hit okay to go ahead.  Did that and the printer works, but all supply utilities show the cartridge is inclrrectly installed.  That's what I'm trying to override.

Yes, it does print, so far - if that is the override you mean, fine, but how can I get rid of the error message>

HP Recommended
The error message itself will stay but allow one to continue to print. That message will stay until the cartridge is replaced. The override is the printer still printing regardless of the error message on the display screen.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?
HP Recommended

No!  The printer L7680 is not allowing override of the message.  My printer is being held hostage.

 

Ink is one week past the expiration date on the cartridge.

HP Recommended
Did not work... still can'y print
HP Recommended

Hello PapaVic,

 

Your question would be answered more accurately through this link. Please refer to the bottom note on the page.

I worked on behalf of HP.
HP Recommended
No! This does not resolve the issue
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