HOW DO RESET OFFICEJET PRO K8600 TO FACTORY SETTINGS

[GUASKY]

Hi Gentlemen,
I have one HP Officejet pro K8600 that when prints with network have problems, loses some words of the documents, but when prints with USB then works fine. I think with the reset to the factory settings can resolve the problem....
Can you help me?
Thanks!

[Sunshyn2005]

Hi @GUASKY 

Although I do not believe resetting the printer will resolve such an issue, I will certainly help you perform a hard reset.

To reset the printer, leave the printer on and unplug the power cable fro 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.

If the issue remains, as I suspect it will, please leave the router on and unplug the power cable. The issue might be how the data is transmitting through the router, or it could be the driver. After you have the router unplugged for a minute, plug it back in and try to print again.

The next thing to try is the Print and Scan Doctor.

The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity :
   USB: Verifies that the USB connection from your computer to the HP product is working correctly.
  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check : Checks for missing or corrupt driver files.

• Device Manager : Checks for problems in Device Manager that would prevent printing.

• Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match : Checks the port settings for the HP product.

• Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings : Checks and adjusts the print quality settings.

• Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests : Checks the scan mechanism, drivers, and registry entries.

You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

 Source: Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor   >>>>  www.hp.com/go/tools

I hope this helps.

[GUASKY]

Hi Sunshyn,

Many thanks, I appreciate your help!

I'll update with the results...

Josep