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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-21-2012 07:54 AM

HP Recommended

I understand and to be honest I "feared" this kind of solution as the standard installation way works without any problems on other computers. Please see this case as closed.

 

Thank you very much for your assistance and help you provided promptly.

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‎06-21-2012 08:59 AM

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Hi lasa_sk,

 

Thank you for the update. Let me know how things turn out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎09-11-2012 10:49 AM

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I've had the same problem on winxp with a Laserjet cm1415fnw.
The program should give better error message and allow you to skip the step that crashes so you can still scan and fax.
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‎09-11-2012 11:33 AM

HP Recommended

Hi ssblaylock,

 

What error message are you getting?

 

What is the operating system on your computer?

 

How do you have the printer connected to the computer?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎09-11-2012 05:17 PM

HP Recommended

No error message but "fatal error"

Winxp sp3

Wireless

The install disk and downloaded full install starts and goes thru the expanding then stops and says Fatal Error. If I have the driver (just for printing) installed it gets uninstalled at this time. The chat id was 31712054 where Anthony just had me do another manual install. But I need the full capability to scan and fax on this computer. Will let you know what the troubleshooter says when I go in again.

Steve

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‎09-12-2012 07:21 AM - last edited on ‎02-21-2017 11:24 PM by HP Administrator

HP Recommended

Hi Steve,

 

Update the firmware from the link below, and then follow the 1603 Fatal error document to turn off all your startup programs. Follow the steps below to uninstall and reinstall the printer.

 

Firmware Update

 

  1. Fatal Error 'Error 1603
  2. Open Control Panel
  3. Click on Uninstall a program
  4. Uninstall the Officejet 8600 from the list
  5. Reboot your computer
  6. Download and install the latest version of Adobe flash player

Adobe Flash Update

 

  1. Download the full feature software and drivers, and then reinstall the printer.

Full Feature software and driver

 

Let me know what happens?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎09-12-2012 02:28 PM

HP Recommended

OK, tools showed no error. I need to do the firmware update next. And have already downloaded the full install.

I tried to send this earlier (from the target computer) but kept getting a 500 server unavailable error.

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‎09-12-2012 06:37 PM

HP Recommended

Finally fixed! The firmware update didn't work but was nice to have.  Stopping the hp services and deleting the files didn't do it. But going into msconfig and stopping startup processes and services not microsoft (with a reboot) did the trick. The process finally went past prepare to install and went to find printer.

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‎09-13-2012 06:28 AM

HP Recommended

Hi Steve,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎09-13-2012 06:38 PM

HP Recommended
where is the Accept as solution? I know it's at the top of the previous page but shouldn't there be a place to do it in the left column with Kudos?
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