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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-05-2015 05:09 PM

HP Recommended
Product: Hp 2540
Operating System: Microsoft Windows 8.1 (64-bit)

when I go into EWS in my browser and want to set up the network to use Web Services   it askes for a user name and password,  I presume the default because I have never set one up,   in my user guide it does not mention any,  I have tried

admin/admin,    admin/blank,    blank/admin,    i have tried the direct prrint password  54495359   etc, nothing works,   can anyone advise how to find out,     scereen shot attached

Clipboard01.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2015 10:36 AM

HP Recommended

Hello @Currimundi ,

 

Welcome to the HP forum.

 

I understand that you are being prompted for a user name and password, when trying to access the printers EWS.

I would like to help you with this.

 

Authentication should not be required. The user guide does not mention it because it should not be there.

It can be setup from within the EWS, but normally technical support will advise against this. 

 

Most times when the authentication has been setup, restoring the network defaults will clear the issue.

Here is the problem. There is no option on that printer to restore the network defaults. 

There is also no instructions to reset the printer back to factory defaults.

 

If you are in warranty, I would call technical support.

They may have a reset or another option.

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

View solution in original post

2 REPLIES 2

‎02-09-2015 10:36 AM

HP Recommended

Hello @Currimundi ,

 

Welcome to the HP forum.

 

I understand that you are being prompted for a user name and password, when trying to access the printers EWS.

I would like to help you with this.

 

Authentication should not be required. The user guide does not mention it because it should not be there.

It can be setup from within the EWS, but normally technical support will advise against this. 

 

Most times when the authentication has been setup, restoring the network defaults will clear the issue.

Here is the problem. There is no option on that printer to restore the network defaults. 

There is also no instructions to reset the printer back to factory defaults.

 

If you are in warranty, I would call technical support.

They may have a reset or another option.

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

‎02-13-2015 04:20 PM

HP Recommended

thanks for your advise,  I contacted tech support and the guy connected remotely , he tried for an hour to find the answer, and in tehe end determined that the printer was faulty, and has arranged a swap unit to be sent out. 

 

cheers  John  :smileyindifferent:

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