HP 3520 prints blank pages/won't print black ink

[littleflick93]

When I print a word document (or any document for that matter), it prints blank pages. However, if I print a test page or alignment page, it prints both documents but without black ink. I have tried cleaning the printheads, cleaning the ink smear, and loading new cartridges altogether. Nothing has worked for this printer. I have gone through every type of trouble shooting I can think of.

I have been trying to resolve this issue for four months to no avail. The scanner works perfectly fine, so I assume it's not a connection issue from my laptop to the printer. I'm sure the copier would work if the printer itself were functioning. If anyone has any ideas or clues as to what I can do to fix this on my own that would be greatly appreciated! I would love to not have to send this in to get it fixed (also any cost effective means of fixing this would be appreciated, my warranty expired in 2013).

[MissTeriLynn]

Hi @littleflick93,

Welcome to the HP Forums

I will suggest, that if you haven't already, you follow the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an... document. If those don't resolve the issue though, don't fret!

If the problem persists, at this time, regardless of the warranty HP should be able to replace the printer. Call our technical support team and request a replacement. If they are unable to replace it, please just let me know and we will get it taken care of together

Fingers crossed you get to return with good news!

[breezyyb]

I am having the same problem..but mine won't print ANY black ink. I don't know what steps to try and make it work. I have been looking and can't find what steps to try...
Thank for your help

[spacerain]

I'm unable to get a replacement for my HP 3520 printer which has the same issue since the 1-year warranty has expired. Is it still possible to get a replacement? I purchased a new, genuine HP black ink cartridge that is compatible with this printer and for some reason it only prints blank pages and doesn't work. Yes, I've tried everything. This could not have happened at a worse time.