HP 4630 continous for carrige cannot move error message

[pmu624]

updated to latest firmware and I keep having carrige jam error cannot print anything.

When I open the cover to get access to the cartridge the carrige does not position itself at the correct place to unload cartridge.

Looks like a firmware issue to move the carrige .

Is the only solution is to get another printer?

P Mu

[RnRMusicMan]

HI @pmu624,

Welcome to the HP Forums!

I am sorry to hear about your continuous carriage cannot move error message, with your HP Officejet 4630. But I am happy to look into this for you!

Please try taking a look through this carriage jam guide, A 'Carriage Jam' Message Displays for HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-O....

If the guide does not resolve the issue, please call our technical support at 800-474-6836 for your replacement or trade in options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. 

Hope this information clears things up for you!

[pmu624]

Thanks for your suggestion but I had already applied this solution but a few minutes after the problem came back.

The issue is that the carrige does not position itself correctly but when moved manualy it moves freely .

Thanks

PMu