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‎10-30-2014 08:02 AM - last edited on ‎04-21-2016 09:45 AM by HP Administrator

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One of my 525's is getting a communication error (82). I did find this site for error codes http://support.hp.com/us-en/document/buu02549, but thats all I can find. Does anybody have any other place to find fax error codes?

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‎10-30-2014 09:46 AM - last edited on ‎04-21-2016 09:45 AM by HP Administrator

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The link you posted does not work for me.

 

Here is the resource that I use:

http://support.hp.com/us-en/document/buu02549

 

I am unfamilliar with error 82, it sounds like its too low to be a normal fax error message.  Checking the M525s support area I found this document:

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/troubleshootDisplay/?sp4ts.oid=5...

 

From this page it would appear that anything other than a 17 or a 36 is a general communication error.  You should try disabling a feature known as ECM (Error Correction Mode).  ECM is known to cause many issues with modern day telephone lines. 

 

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‎10-30-2014 09:55 AM - last edited on ‎04-21-2016 09:45 AM by HP Administrator

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>The link you posted does not work for me.

 

The OP included a comma in the URL.  It can be fixed by Post Options > Edit Reply:

http://support.hp.com/us-en/document/buu02549

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