• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2017 12:36 PM

HP Recommended
Product: HP 6100 Printer
Operating System: Microsoft Windows XP

I am getting an error message that the ink jet system has failed with the following error code:

 

0xc18a0401

 

It says to turn the printer off and on again.  I have tried this about 6 times, with no success.

 

My printer is 10 years old, so maybe its time is up, but I'd like to try and solve for it.

9 REPLIES 9

‎02-14-2017 03:58 PM

HP Recommended

The message shows an ink system failure. 

 

Appreciate anyone's help on this. 

‎02-14-2017 04:09 PM

HP Recommended

Could you please confirm the printer model? Do you have the HP Officejet 6100 e-printer?

HP Officejet 6100 ePrinter - H611a

 

The troubleshooting steps in the document here may help resolve the ink system error message.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎02-14-2017 04:17 PM

HP Recommended

HP Photosmart C6180 All in One Printer

‎02-14-2017 04:26 PM

HP Recommended

The troubleshooting steps in the document here may help resolve the ink system failure message for your Photosmart c6180 printer.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎02-14-2017 05:19 PM

HP Recommended

Bob, thank you for trying.  The printer still shows the same error message.

 

What should I do?

‎02-14-2017 11:01 PM

HP Recommended

At this point the only thing I could suggest would be a new printer if the reset procedure did not resolve the issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎02-15-2017 05:38 AM

HP Recommended

Bob, thank you for the assist. 

 

is there an HP product now that you'd recommend with the features of my current printer?

 

Best regards,

 

Joe

‎02-16-2017 08:39 AM

HP Recommended

Hi Joe - 

 

HP seems to have de-emphasised photo printing with its latest offerings, and has discontinued the Photosmart line.

 

Which of the Photosmart C6180 features are important to you:

 

  • Individual ink tanks
  • Six ink system
  • Borderless printing
  • Scan, Copy, Print and Fax
  • Photo card slots (if so, what format?)
  • Wired and Wireless network connectivity
  • Double sided printing
  • Automatic Document Feeder
  • Other?

About how many photo and plain paper prints do you print per month? 

 

I do not think that I can find anything that matches the Photosmart C6180, but if you let me know what features are important I may have some suggestions.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎02-16-2017 08:58 AM

HP Recommended

Thank you for your assistance Bob.  My company is supplying a new HP. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.