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- HP 6500 Office jet E709a - Black printer cartridge HP 920 no...

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08-16-2011 02:35 PM
Maybe my celebration was in haste... Having followed the instructions, things turned out great. However, my maps (I make maps) would begin printing normal and about 2/3 through it would start breaking up with horizontal lines of orange. Now prints all orange. All of the cartridges are new, might need new printhead? Naturally, out of warranty - expired end of July!
08-16-2011 02:55 PM
@EMick23 wrote:Maybe my celebration was in haste... Having followed the instructions, things turned out great. However, my maps (I make maps) would begin printing normal and about 2/3 through it would start breaking up with horizontal lines of orange. Now prints all orange. All of the cartridges are new, might need new printhead? Naturally, out of warranty - expired end of July!
Please read this post then provide some details. What printer model? What operating system?
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
08-16-2011 03:09 PM
My apologies:
Problem: printer was printing purple streaks on my maps (imagine an ortho map with lines of purple throughout). I followed post about cleaning the printhead and it worked, for a day. Began getting orange streaks on my maps. Replaced the ink cartridges, didn't help.
Seeking assistance before I purchase printhead.
Printer: HP Officejet 7000 Wide Format E809, out of warranty as of July
OS: WIndows 7
Connection: USB
Error messages: no messages or blinking lights/icons
08-19-2011
07:14 AM
- last edited on
02-21-2017
02:38 PM
by
OscarFuentes
Hi EMick23, so you've already tried the suggestion from Bob?......
OK, for the Officejet 6500 I would try the following: get a pan and put 1/2" of very hot (not boiling) water in the bottom. Next remove all the ink cartridges, then remove the printhead assembly. Gently put the printhead nozzles down in the water and let it soak for five minutes [not five hours, not overnight....]. Remove the printhead from the water and gently dry the electrical contacts. Put the printhead back in the printer and then reinstall the ink cartridges. Instructions for removing the printhead can be found in Step 2, items 1-5 of this link. After reinstalling the printhead and the cartrdiges you may need to run up to three cleaning cycles from the front panel or toolbox to restore proper operation.
Note: the above applies to printers with individual ink cartridges and seperate removable printheads. Example printers include the following:
- » HP Officejet 6000 Printer Series - E609
- » HP Officejet 7000 Wide Format Printer Series - E809
- » HP Officejet 6500 All-in-One series - E709
- » HP Photosmart B8500 Printer series
- » HP Photosmart D5400 Printer series
- » HP Photosmart D7500 Printer series
- » HP Photosmart Plus All-in-One - B209a
- » HP Photosmart C6300 All-in-One series
This printhead soak method DOES NOT apply to printers that have fixed, non-removable printheads such as the following:
- » HP Photosmart 8200 Printer series
- » HP Photosmart D7100 Printer series
- » HP Photosmart D7200 Printer series
- » HP Photosmart D7300 Printer series
- » HP Photosmart D7400 Printer series
- » HP Photosmart 3100 All-in-One series
- » HP Photosmart 3200 All-in-One series
- » HP Photosmart 3300 All-in-One series
- » HP Photosmart C5100 All-in-One series
- » HP Photosmart C6100 All-in-One series
- » HP Photosmart C6200 All-in-One series
- » HP Photosmart C7100 All-in-One series
- » HP Photosmart C7200 All-in-One series
- » HP Photosmart C8100 All-in-One series
08-22-2011 09:47 AM
Hi'
I got a new print head and it still does not print black. The print head did not solve the problem.
I suspect there is a bad solder joint that is breaking and circuit contact that drives the printing.
Seems a large number of people are having trouble with these printers. That usually indicates a weak spot in manufacturing of the product.
Bikralph
08-22-2011 08:57 PM
@bikralph wrote:Hi'
I got a new print head and it still does not print black. The print head did not solve the problem.
I suspect there is a bad solder joint that is breaking and circuit contact that drives the printing.
Seems a large number of people are having trouble with these printers. That usually indicates a weak spot in manufacturing of the product.
Bikralph
I have asked you before with no response:
Please read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?
It is very unlikely to be a bad solder joint....
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
08-25-2011 11:57 AM
Bob, same problem. I fixed it using your remedy about 3 months ago but now that won't even work. Print head dead? Can't replace, apparently. Hate to put stuff in a landfill that seems like it should be able to be repaired.
08-26-2011 09:07 AM
hello everyone
i have a problem with my officejet 6500 all-in-one E709a series.
my problem: i want to print my picture. when i print in "general everyday printing" mode with "plain paper" and quality "best", my print is very good. the color and the contrast is natural and other thing is good except dpi and quality.(because i select plain paper but in fact my paper is "premium plus photo paper") but when i print with "premium plus photo paper" and "maximum dpi", the quality and the dpi is very good but the color isn't good. the black color become green. i don't know why. i can't fix it with any guide, diagnostic, or alignment or clean printhead or any profile change or driver update.
os: windows 7 ultimate x64
conection: usb conected
no error message
please help me how can i fix it.
thanks a lot
