HP 8630 - Keeps Saying it's offline for me

[KH412]

We have installed 2 HP 8630 printers in our office as wireless printers - one is for a group of people to share and one is dedicated to me, although others can find it if they need to. 

However, I keep having problems printing to my computer. It will randomly tell me it is offline, for no apparent reason. 

Right now, I can scan from the printer to my computer. But, when I try to print to the printer, it tells me it is offline. 

I have tried un-installing and re-installing the software.

I have tried forgetting the other printer, although it keeps coming up. Sometimes it will show them both offline, but right now it's just showing mine as offlline and I can print to the other printer.

My partner can print from his computer to my printer, but my computer keeps saying it is offline, even though he can print and I can scan from the printer to my computer. 

What am I missing? Why can it scan but not print? And why can someone else find my printer, but my computer says it's offline?

Thanks!

[Sunshyn2005]

Hi @KH412,

I would be happy to help you with your Officejet 8630. I understand your computer is having some difficulty printing to your printer as it reports offline, but you can scan, and others can print to the printer. It sounds like the issue may have something to do with the driver on your computer, or possibly a port.

Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity:

  USB: Verifies that the USB connection from your computer to the HP product is working correctly.

  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check: Checks for missing or corrupt driver files.

• Device Manager: Checks for problems in Device Manager that would prevent printing.

• Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match: Checks the port settings for the HP product.

• Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings: Checks and adjusts the print quality settings.

• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests: Checks the scan mechanism, drivers, and registry entries.

Source:Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.

• If you see only green check marks (), the tool did not find any problems.

• If you see green wrenches (), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

• If you see a red X (), follow the on-screen instructions to resolve the issue.

If the issue persists, before you post back with the results of the Print and Scan Doctor, please complete the solutions presented in the following document and let me know the outcome of that too: HP Printers - 'Offline' Printer Status Message Displays (Windows 10)

Thanks, I look forward to hearing back from you.

[stankopp]

What worked for me was to change the port to a TCPIP port with the address of my printer.  I first set the printer to a specific TCPIP address in my case 192.168.1.5.  I also reserve that address in my router.

[KEG959]

I also created a new Standard TCP/IP Port for my printer as the port created by the software could not me configured.  I also set the address to the static IP address of my printer.  I had to also configure the port and uncheck the SNMP box.