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Benny740
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HP 8630 drivers will not install

HP Recommended
HP Officejet Pro 8630
Microsoft Windows 10 (64-bit)

I keep getting this error:  Capture.PNG

 

Thank you for any help.

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greenturtle
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Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

For reinstallation, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Let us know if that works!



I am an HP Employee
Although I am speaking for myself and not for HP.
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Benny740
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What am I supposed to be uninstalling? The HP Driver never installed.

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greenturtle
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Hi @Benny740

 

The drivers may not have installed sucessfuly, there could be some parts that were installed.

 

We're trying to get a "Clean" install.

 

Hope that clarifies.

 

You can also try this Microsoft Unintsaller which may detect any printer components:


https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Benny740
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That is what I figured, but it doesn't appear to list anything printer related.. or even HP related when I run it.

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