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Lobo_China
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HP 8710 will not consistantly work with computers with OS upgraded from Win 7 to Win X

HP Recommended
HP 8710
Microsoft Windows 10 (64-bit)

After spending in excess of 9 hrs over two days with HP techs, all of whom were very professional, the last one a few minutes ago told me that there is a known issue with drivers not loading on computers with upgraded OS systems.

 

I bought this printer for $85 used it from Sept 16 until eirly April, with all software function's working flawless.  I love the software features, so when it failed, i was willing to work with HP tech to resolve the issue.  I am a consultant, so my time is very important, much more per hour than the $85 I paid for this printer.  Had I been told from the outset by HP either at time of purchase or at the beginning of the tech service effort on this problem, I would have simply trashed the printer, purchased another and moved on.  I would not have been angry with HP, but now, I am somewhat upset to say the least.  I and my associates purchase a lot of HP hardware, and expect more from HP about compatability, or the lack of.

 

 

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Dvortex
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HP Recommended

Hello, @Lobo_China

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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