HP 8710 will not consistantly work with computers with OS upgraded from Win 7 to Win X

[Lobo_China]

After spending in excess of 9 hrs over two days with HP techs, all of whom were very professional, the last one a few minutes ago told me that there is a known issue with drivers not loading on computers with upgraded OS systems.

I bought this printer for $85 used it from Sept 16 until eirly April, with all software function's working flawless.  I love the software features, so when it failed, i was willing to work with HP tech to resolve the issue.  I am a consultant, so my time is very important, much more per hour than the $85 I paid for this printer.  Had I been told from the outset by HP either at time of purchase or at the beginning of the tech service effort on this problem, I would have simply trashed the printer, purchased another and moved on.  I would not have been angry with HP, but now, I am somewhat upset to say the least.  I and my associates purchase a lot of HP hardware, and expect more from HP about compatability, or the lack of.

[Dvortex]

Hello, @Lobo_China

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.