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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-22-2016 06:39 AM

HP Recommended
Product: CP1215
Operating System: Microsoft Windows 10 (64-bit)

I am not able to activate the internal  "Cleaning Mode" to eliminate horizontal drum bands on printed pages

3 REPLIES 3

‎12-22-2016 03:14 PM

HP Recommended

Hello@pwllheli,

 

Welcome to the HP Forums!

 

I have read your post and understand that you have print quality issues on the printer and wish to fix it. I will definitely help you.

 

To initiate the internal cleaning mode, you will need to follow the steps mentioned below.

  • Open the HP Color LaserJet CP1210 Series Toolbox. See View HP Color LaserJet CP1210 Series Toolbox on page 43.
  • Click the Help folder, and then click the Troubleshooting page.
  • In the area for Cleaning Mode, click Start to begin the cleaning process.
  • The product processes a single page and then returns to the ready state when the cleaning process is complete.

If in case, you are unable to access the cleaning mode on your printer through PC software, then it might be a driver issue and I request you to reinstall the driver using the latest driver from the link below.

http://ftp.hp.com/pub/softlib/software12/COL22391/ly-59118-3/ljcP1215-HB-pnp-win64-en.exe

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

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Resolv_S
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‎12-25-2016 11:40 AM

HP Recommended

HI,

 

I am using windows 10 and am unable to download HP toolbox to access the cleaning function for drumb banding.  It appears that this software may not work for win 10? 

When i go to the downloads page for Hp Color Laserjet CP 1215 all see are a driver download and Print and scan doctor.  Neirther of these allow for cleaning mode.

Please help, is there anyway to download the toolbox software for win 10?

 

Thanks,

 

**bleep**

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‎12-25-2016 01:51 PM

HP Recommended

 

@RJLeo

 

Thank you for the update.

 

Appreciate all your time and efforts.

 

Here's a related post that seems to have helped others: http://hp.care/2igTAuR

 

Let me know if this resolves the issue, cheers:)

Regards,
Sizzlingsum_13
I am an HP Employee

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