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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-13-2017 11:01 AM

HP Recommended

My print cartridges show that they have over half full ink supply, but i am getting shades of each color along both sides of printed pages. these shades are about 2 inches  wide and run the vertical length of the paper and get wider with additional printed pages.

2 REPLIES 2

‎02-13-2017 11:03 AM

HP Recommended

> but i am getting shades of each color along both sides of printed pages. these shades are about 2 inches  wide and run the vertical length of the paper and get wider with additional printed pages.

 

This sounds like a physical defect with the cartridges.  A good first step would be to swap out the impacted colors with new ones and see if the problem persists.  While testing for defects be sure to  use reports from the control panel of the printer.  This will rule out software issues with the drivers and applications on the connected machines.

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‎03-07-2017 11:03 AM

HP Recommended

I would recommend updating your FW .

Go to the Software and Drivers Download page at HP.com and install the latest available firmware for the printer.

 

Check to make sure the toner collection unit isn't full. 

 

Finally, print a cleaning page from the control panel of the Printer, normally you would select the following from the menu:

  • Device Maintenance
  • Calibration / Cleaning
  • Cleaning page

 

I am an HP Employee
I work in Laser Jet Printing
The opinions expressed here are my own and not those of HP.
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