HP Deskjet 2540 Not printing color

[patrick_doll]

Hello all! I purchased an HP Deskjet 2540 printer. I installed it using the disk provided to me, and does not print color. I am using a Mac version 10.9.4 and I'm thinking I need to download an updated driver online, but if not, what can I do to have it print color? Thanks!

[Sunshyn2005 · Accepted solution]

Hi @patrick_doll 

Are you able to copy in color? If so, you are probably right about the issue having something to do with the software or driver.

If you can not copy in color, please use the following document to troubleshoot the issue; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

If on the other hand, you can copy in color please complete the following steps;

Reset Printing System

1. Click the Apple icon (   ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
3. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected

Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.

Repair Disk Permissions

1. On the Dock, click Applications, and then click Utilities.
2. Double-click Disk Utility.
3. Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4. Click the Repair Disk Permissions button at the bottom of the window.
5. Once the repair is complete, restart the computer and the printer

Download and install the software here; HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers - Mac OS X v10.6, v10.7,....

Please let me know the outcome of your efforts. Thanks.

[patrick_doll]

This worked perfectly thank you!