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02-17-2014 10:30 AM
Hi, I had the same problem too. Tried everything listed by HP and no luck. However thought it may have run out of ink so bought new cartridges.
Then realised you can check ink levels, did so and they are both full. Just thought I would try the new black cartridge and Hey presto we have black ink again. So to fix this you have to replace the black cartridge, I'm not impressed though as the cartridge that has gone wrong is the one supplied with the printer and it is nearly full! Expensive way to problem solve!
02-17-2014 11:05 AM
Thanks for your response and I did wxactly same thing. though it was showing black ink was full, I changed the cartige and it is working fine now.
I think there may be some problem with the ink flow from the cartige, but none of the process could track that.
Anyways I am happy that the problem is resolved and I didnt have to buy a new printer.