HP Deskjet 3050a J611 Print/Scan won't scan

[ewayne53]

I've had the HP Deskjet 3050a for a few years and it worked perfect from installation on. I've recently had to reinstall the device from the original disk and I can't get the HPScan.exe to execute. I can run HP Print/Scan Doctor and it passes. I can press scan on the device panel and it will scan. It's only when I try to use HPScan.exe from the computer it fails. I have reloaded from HP web site and tried installing updates but nothing works. When I try to execute HPScan it pointer turns to a circle for a second or two like it's trying to run but nothing happens.

Any support is greatly appreciated!!!

[Jeet_singh]

Hi @ewayne53,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having issues with the printing and scanning not working on your HP DeskJet 3050a printer. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected (USB/Wired/Wireless)?

Are you getting any error message on your printer screen or on the computer screen?

Are you able to make a copy from the printer screen?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more specific details, please follow the steps suggested in the support document for - HP Printers - Printer is Offline (Windows) - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[ewayne53]

See inline comments.

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected (USB/Wired/Wireless)?  USB

Are you getting any error message on your printer screen or on the computer screen? No error messages. The arrow turns to a small circle that spins then stops and nothing else happens.

Are you able to make a copy from the printer screen? Yes I can copy from the printer screen.

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. Done

Remove all the ink cartridges and then try to perform a hard reset on the printer. Done

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Done

Remove USB cable, if present. Done

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. Done

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Done

Turn on the printer and wait till warm-up period finishes and the printer is idle. Done

Now insert the ink cartridges and then try to print a test page and check if it works. Done

No change in performance

Summary:

• Connected via USB
• I can print from laptop to printer
• I can copy direct from the printer screen
• All HP Print/Scan Doctor tests pass. However I noticed the Test Scan doesn’t work in Print/Scan Doctor. It was working last week
• When I double click the HPScan.exe button the pointer arrow spins in a circle for a second or two and nothing happens

I’ve noticed occasioinally it mentions a “Scan to Computer” button. I don’t have such a button or one that I can find.

Any other support is greatly appreciated

[Jeet_singh]

Hi @ewayne53,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have tried following the steps suggested and still having the issue with scanning from computer. Don't worry we'll work together to find a solution for yyou,

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

I would suggest you try to uninstall and reinstall the printer drivers.

If the issue persists, try to completely uninstall and reinstall the drivers. Follow the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Restart your computer.
• Now click on this link to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 

[ewayne53]

See inline response...

Does that Scanner bulb light up? Yes

Does the scanner bar move when you open the lid & press the copy button? Yes

I would suggest you try to uninstall and reinstall the printer drivers.

If the issue persists, try to completely uninstall and reinstall the drivers. Follow the steps below:

• Unplug the USB cable from the printer and computer if present. Done
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them. Done
• Restart your computer. Done
• Now click on this linkto download and install the printer drivers. Done – This is the same download I did last week.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation. Done. After I connected the USB cable to the printer Windows started it's automatic driver download as follows.

• USB Composite Device - Passed

• USB Printing Support - Passed

• HP Deskjet 3050a J611 Series (REST) - Passed

•  HP Deskjet 3050a J611 Series (USB) - Passed

• HP Deskjet 3050a J611 Series  - No Driver Found

  Unfortunately I'm still experiencing the same issues as before.Any further suggestions?

[Jeet_singh]

Hi @ewayne53,

Thank you for replying,

I appreciate your time and efforts,

I understand you have tried the steps suggested to install the drivers, however, it's not getting installed. Let's try to create a new user profile with an admin access and then try to follow the steps suggested in the previous post.

Please do perform the steps I had suggested as well and get back to me with the results for further assistance.

Regards,

[ewayne53]

I created a new user profile as suggested. And went through the same steps as before. I am getting the exact same results. The HP Print/Scan Doctor can talk to the scanner and it passes all tests. The same Driver Download fails as indicated above.

Any more suggestions?

[Jeet_singh]

Hi @ewayne53,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue, don't worry as I have a few other steps which should help to resolve your issue,

Let's try to download the Microsoft Fixit and then uninstall the printer drivers, using this link.

Restart the PC and then install the full feature software from our HP support website: http://ftp.hp.com/pub/softlib/software12/COL37193/al-109013-3/DJ3050A_J611_1315-1.exe

Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

I hope this helps. Let me know how it goes for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[ewayne53]

After doing the uninstall I still show the printer in control panel and also under Start->HP-> HP Deskjet 3050A J611. Do I need to remove that as well?

[Rainbow23]

@ewayne53,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction and also the printer did not uninstall completely.

Let me jump in with a solution for this issue in place of my colleague as he is out of the office today.

This issue could occur if the uninstallation is not done properly or the drivers may be corrupted.

Let's go through a few steps to resolve this issue.

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Driver

Let me know if this works.

You have a good day ahead.