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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Deskjet 460

My HP Deskjet has suddenly stopped working. It has flashing resume and power lights. The power light is green thus it can open. The ink lights are a solid orange and not flashing. I have read through the previous forums and the troubleshooting page. 2/3 of the forums I have read have professionals simply post the toubleshooting link. Please go in further depth. I have had this printer for about 5 years so the warranty is gone.

8 REPLIES 8
HP Recommended

@FramesPerSecond

 

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 460 printer. I understand that the power light and resume light is blinking and you have already done some preliminary troubleshooting. 

  • Remove the USB device or hub.
  • Clear the paper jam.
  • Clear the paper jam from the output slot.
  • Clear the paper jam from the front of the printer.
  • Make sure the carriage can move freely.
  • Print a self-test report.
  • Perform a power reset.

Click here and follow the steps mentioned the 9th link in the document.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

@sandytechy20 

 

Thank you for your reply, I have tried the steps you have given to me. The printer was unable to move the carriages, but I am able to move them manually. On top of that, I do not believe there is a paper jam. Because of this, the self-test report was not printed. The ink carriages are inserted correctly and I have tried replacing them, so the ink is not an issue.

HP Recommended

Hi @FramesPerSecond,

 

Thank you for replying,

I appreciate your time and efforts,

 

As I understand you have tried the steps suggested and still having the issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please don't forget to choose the paid options. 

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

Thank you for your suggestion @Jeet_singh

 

Instead of paying to fix this printer which is most likely damaged beyond repair, can you recommend to me a similar printer to the HP Deskjet 480? I am looking for a printer that is:

- Cheap (-$100)

- Small

- Can easily replace ink cartriges

- Long life and good quality

- Uses both Black and Colored Ink

- Has 1 Year Warrenty

- Is not wireless

HP Recommended

I meant similar to the HP Deskjet 460. I am also looking for lightweight

HP Recommended

@FramesPerSecond,

 

Thanks for the reply.

 

I request you to check in store.hp.com for printer availability and latest offers.

You can even call on the phone number mentioned on the home page to place order.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

@sandytechy20

 

I have researched the link you have sent me and am interested in the HP DeskJet 1112 Printer. However, for the price of $30, I am concerned about the quality. Even ink cartridges are more expensive. Do you know why the printer is this inexpensive?

HP Recommended

@FramesPerSecond

 

If your product is out of warranty, please choose paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Sandytechy20
I am an HP Employee

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