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‎05-01-2012 10:23 AM

HP Recommended

Scan not working on my HP Deskjet F4280 All-in-One.  The power button blinks when scan is pressed. Everything else works. :generic: I've tried the unplug from power outlet and plug back in.  Didn't solve problem. What else can I try?  Or, is this a piece of junk now and needs replacing?   My laptop (windows vista) did have to go in for repairs several months ago. Don't know if that had anything to do with it. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2012 06:09 AM - last edited on ‎06-03-2015 02:44 PM by Retired

HP Recommended

Hi woodcarver60,

 

Follow the steps in the documents below to scan from the software.

 

HP Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03511921

HP Multifunction Printers - How to Scan: Windows 7 http://support.hp.com/us-en/document/c03476857

HP Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03517146

Scan from Windows XP With the Full Feature HP Software for HP Multifunction Printers http://support.hp.com/us-en/document/c03517150

 

HP LaserJet Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03755019

Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers http://support.hp.com/us-en/document/c03584750

HP LaserJet Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03584647

HP LaserJet Multifunction Printers - How to Scan: Windows XP http://support.hp.com/us-en/document/c03584350

 

Multifunction Printers

Win 8: c03511921 http://support.hp.com/us-en/document/c03511921

Win 7: c03476857 http://support.hp.com/us-en/document/c03476857

Win Vista: c03517146 http://support.hp.com/us-en/document/c03517146

Win XP: c03517150 http://support.hp.com/us-en/document/c03517150

 

Laserjet Multifunction Printers

Win 8: c03755019 http://support.hp.com/us-en/document/c03755019

Win 7: c03584750 http://support.hp.com/us-en/document/c03584750

Win Vista: c03584647 http://support.hp.com/us-en/document/c03584647

Win XP: c03584350 http://support.hp.com/us-en/document/c03584350

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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36 REPLIES 36

‎05-02-2012 06:18 PM - last edited on ‎06-03-2015 02:43 PM by Retired

HP Recommended

Hi woodcarver60,

 

Can you make a standalone copy from the printer control panel?

 

Can you print to the printer?

 

Have you tried scanning using the Software on the computer?

 

HP Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03511921

HP Multifunction Printers - How to Scan: Windows 7 http://support.hp.com/us-en/document/c03476857

HP Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03517146

Scan from Windows XP With the Full Feature HP Software for HP Multifunction Printers http://support.hp.com/us-en/document/c03517150

 

HP LaserJet Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03755019

Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers http://support.hp.com/us-en/document/c03584750

HP LaserJet Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03584647

HP LaserJet Multifunction Printers - How to Scan: Windows XP http://support.hp.com/us-en/document/c03584350

 

Multifunction Printers

Win 8: c03511921 http://support.hp.com/us-en/document/c03511921

Win 7: c03476857 http://support.hp.com/us-en/document/c03476857

Win Vista: c03517146 http://support.hp.com/us-en/document/c03517146

Win XP: c03517150 http://support.hp.com/us-en/document/c03517150

 

Laserjet Multifunction Printers

Win 8: c03755019 http://support.hp.com/us-en/document/c03755019

Win 7: c03584750 http://support.hp.com/us-en/document/c03584750

Win Vista: c03584647 http://support.hp.com/us-en/document/c03584647

Win XP: c03584350 http://support.hp.com/us-en/document/c03584350

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-02-2012 06:24 PM

HP Recommended

I can make a stand alone copy, as well as print from computer to printer. The only thing not working is the scan.

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‎05-02-2012 06:30 PM - last edited on ‎06-03-2015 02:44 PM by Retired

HP Recommended

Hi woodcarver60,

 

Have you tried scanning using the Software on the computer?

 

HP Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03511921

HP Multifunction Printers - How to Scan: Windows 7 http://support.hp.com/us-en/document/c03476857

HP Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03517146

Scan from Windows XP With the Full Feature HP Software for HP Multifunction Printers http://support.hp.com/us-en/document/c03517150

 

HP LaserJet Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03755019

Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers http://support.hp.com/us-en/document/c03584750

HP LaserJet Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03584647

HP LaserJet Multifunction Printers - How to Scan: Windows XP http://support.hp.com/us-en/document/c03584350

 

Multifunction Printers

Win 8: c03511921 http://support.hp.com/us-en/document/c03511921

Win 7: c03476857 http://support.hp.com/us-en/document/c03476857

Win Vista: c03517146 http://support.hp.com/us-en/document/c03517146

Win XP: c03517150 http://support.hp.com/us-en/document/c03517150

 

Laserjet Multifunction Printers

Win 8: c03755019 http://support.hp.com/us-en/document/c03755019

Win 7: c03584750 http://support.hp.com/us-en/document/c03584750

Win Vista: c03584647 http://support.hp.com/us-en/document/c03584647

Win XP: c03584350 http://support.hp.com/us-en/document/c03584350

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-02-2012 08:18 PM

HP Recommended

I am not aware of scanner controls in the computer. I do not see anything in the hp printer folder. Where would I find this?

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‎05-02-2012 11:40 PM - last edited on ‎04-19-2016 09:53 AM by HP Administrator

HP Recommended

http://support.hp.com/us-en/document/c02455373#N1760   Try this link for answers.

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‎05-03-2012 06:09 AM - last edited on ‎06-03-2015 02:44 PM by Retired

HP Recommended

Hi woodcarver60,

 

Follow the steps in the documents below to scan from the software.

 

HP Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03511921

HP Multifunction Printers - How to Scan: Windows 7 http://support.hp.com/us-en/document/c03476857

HP Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03517146

Scan from Windows XP With the Full Feature HP Software for HP Multifunction Printers http://support.hp.com/us-en/document/c03517150

 

HP LaserJet Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03755019

Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers http://support.hp.com/us-en/document/c03584750

HP LaserJet Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03584647

HP LaserJet Multifunction Printers - How to Scan: Windows XP http://support.hp.com/us-en/document/c03584350

 

Multifunction Printers

Win 8: c03511921 http://support.hp.com/us-en/document/c03511921

Win 7: c03476857 http://support.hp.com/us-en/document/c03476857

Win Vista: c03517146 http://support.hp.com/us-en/document/c03517146

Win XP: c03517150 http://support.hp.com/us-en/document/c03517150

 

Laserjet Multifunction Printers

Win 8: c03755019 http://support.hp.com/us-en/document/c03755019

Win 7: c03584750 http://support.hp.com/us-en/document/c03584750

Win Vista: c03584647 http://support.hp.com/us-en/document/c03584647

Win XP: c03584350 http://support.hp.com/us-en/document/c03584350

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-03-2012 12:42 PM

HP Recommended

Problem solved. Did not have a "scan" button in hp solutions (as indicated in the directions) but once I was in solutions, the scan button on the scanner itself worked.

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‎05-03-2012 01:17 PM

HP Recommended

Hi woodcarver60,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎06-04-2012 06:04 PM

HP Recommended

My scanner is not working. I have tried many times and would like a phone # to call you so I can get some help.  Thank you very much.

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