HP Deskjet GT 5820 Connected to the Network but unreachable from mi PC

[LFELIPE]

Hello,

I have configured my printer with the wireless network, I have assign a static IP and when I print the reports the status is connected and the network is the same as my laptop is connected to. The thing is for some reason I can't stablish connection with the printer to print wirelessly. 

Please any advice?

My network configuration is like that:

Printer----Access Point (Sala)----Router(Trojanito)------Internet

My laptop and the printer are connected to "sala" 

When I make a ping from my laptop to the printer I don't have packet loss, but I have "Destination Host Unreacheable"

My printer network configuration:

Static IP: 192.168.1.115

Mask: 255.255.255.0

Gateway: 192.168.1.1

Primary DNS: 192.168.1.1

[sandytechy20]

@LFELIPE

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet GT 5820 printer. I understand that your printer goes offline and you have already done some preliminary troubleshooting. 

• Set the default printer and unpause printing.
• Reset the printer and check the connection status.
• Make sure the correct port is selected.
• Create a manual connection.
• Reinstall the printer using HP Printer Assistant.

Click here and refer the document to perform the above troubleshooting steps.

Let me know how it goes.

Cheers.

[LFELIPE]

Hello to everyone,

Finally I solved the problem, what I needed to do is setting the network security to WEP was WPA before. So once I did that i could ping the printer from my PC, and from the router.

[Chimney_83]

Hi @LFELIPE, I am the @Chimney_83. It looks like you were interacting with @sandytechy20, but he is out of the office today so I'll take over from here.

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.