[HP Deskjet Ink Advantage 3776] Cannot print connecting cable with desktop

[Dees_nots9-]

I tried using HP Print and Scan Doctor 5.0. when trying to click on "test print" nothing happens.  and after i click on no print and then test print again. it works. But somehow trying to print pdf stuffs/microsoft word docs it cannot print. Nothing happens after i click on print on microsoft word.

-Works on wireless printing though. 

Need help. Thanks.

[sandytechy20]

@Dees_nots9-

Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP DeskJet 3776 printer is not responding. I would like to help you out with this issue today.

1. On the desktop, double-click the HP Print and Scan Doctor icon  to open the tool.

2. Click Start on the Welcome screen.

3. Select your printer, and then click Next.

4. Click Fix Printing.

5. In the HP Print and Scan Doctor results screen, view the list of actionable results.

• If you see white checkmarks , the printer passed the tests. Click Test Print or click Skip.
• If you see a white wrench , Print and Scan Doctor found an issue and repaired it. Click Test Print or click Skip.
• If you see yellow exclamation points , the test failed and required user action, but the step was skipped. Click Test Print or click Skip.
• If you see a red X , follow the on-screen instructions to resolve the issue.

Click here and follow the second step to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[Dees_nots9-]

Can you remove this post.i accidentally posted twice.

[Dees_nots9-]

No. 1

No. 2

No. 3

No. 4

No. 5

For some reason the 2nd "test print" can be printed. But the 1st one could not. I tried reinstalling but the same thing happens.

[Dees_nots9-]

And here is the software i downloaded.

[Dees_nots9-]

Here's the link to my setup video. I did the registration and apparently it just says something like thank you for registering. and nothing else, it doesnt continue setup. When i tried to exit, it says "If you exit, you can complete your setup later by saving this link" 

Setup:

https://youtu.be/xB5yWjNQEeM

Not Printing:

https://youtu.be/8-NHQxiKNkU

[sandytechy20]

@Dees_nots9-

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

I request you to contact HP phone support for assistance.

Cheers.