HP Envy 4500 scan not working

[1haywoodwifey]

I have the HP Envy 4500 all in one printer.  Prints but when I hit the copy or scan absolutely nothing.  I have run the scan doctor and after its complete it says something about my driver, which I have updated.

[Jeet_singh]

Hi @1haywoodwifey,

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As I understand you are having issues with copy/scan not working on your HP Envy 4500 printer. Don't worry we'll work together to find a solution for you,

Could you provide me with the Operating System installed on your PC? Is it Windows/Mac Os

In the meantime, let's try these steps here

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

Please remove all the ink cartridges from the printer and then perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the cartridges and then try to print a test document and check if it works,

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

For Windows:

First, unplug the USB cable from the printer if present.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Now Restart the PC 

14.) Now follow the steps to download and install the full feature software available from the support website.

15.) Connect the USB cable only when prompted.

For Mac

Let’s try to reset the printing system, which will fix these types of issues almost always. Follow the step below and check:
 

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[1haywoodwifey]

My operating system is Windows.  I followed all of the below steps and the copy and scan is STILL NOT WORKING!  Prints fine, but when I push the copy button nothing happens

[1haywoodwifey]

I ran the scan doctor and the message was driver check/driver error

[Jeet_singh]

Hi @1haywoodwifey,

Thanks for replying, 

I appreciate your time and efforts,

I understand you have tried the steps suggested and still having the issue with scan and copy does not work, I would personally suggest you perform an advanced set of reset on the printer.  I have sent you the instructions in a private message. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[Jeet_singh]

Hi @1haywoodwifey,

Unfortunately, you are having an issue with the copy and scan feature not working, Please have a look at some of the steps here

1.      Copy in standalone mode to ascertain scanner functioning; A standalone mode test using the copy function is the first, easiest and single best way to test scanner hardware failure!  

2.      While powered on, remove the power cord & refix after 30 seconds (Hard Reset).  

3.      Does the scanner bar move when you open the lid & press the copy button.  

4.      Does that scanner bulb light up.  

5.      Try plugging into a wall outlet directly without the surge protector.  

6.      Semi-Full Reset. 

If nothing works, the next option would be to perform a Semi-full printer.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[1haywoodwifey]

What and where the BL TL BL BL Buttons?  I am also not seeing a support menu?

[Jeet_singh]

Hi @1haywoodwifey,

Thanks for replying,

I understand you are having trouble performing the steps suggested in the previous post, Don't worry I'll guide you from here:

What and where the BL TL BL BL Buttons?  I am also not seeing a support menu? Answering to your question, BL stands for Bottom Left and TL stands for Top Left,

For more assistance, please go through the User Guide of this printer - Look for Control Panel and Status Light information - Click here

On how to follow the reset process, please follow from Step 1 which is provided in the previous post.

I hope this helps, let me know how it goes for further assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[1haywoodwifey]

now its giving me an error code OXC 4EB827F HW-MICCI2C

[Jeet_singh]

Hi @1haywoodwifey,

Thanks for replying,

I appreciate your time and efforts,

I understand you are getting a '0X' error message on your HP Envy printer, Don't worry as I have a few other steps which should help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

Please remove all the ink cartridges from the printer and then perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the cartridges and then try to print a test document and check if it works,

Next thing, I would suggest you to check is for the latest firmware update if available for your printer, using this link.

For more details, please follow the steps suggested in the support document - Click here

Eagerly waiting for your response!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,