HP Envy 4500 won't stay connected to my Network, no fixes work

[Drakster]

Hi @FarfalleAlfredo,

I would be more than happy to assist you further, however due to the lack of details in your posts it makes it very difficult for me to determine the root cause.

If you have any further concerns, please provide answers to the questions from my posts, which steps you have taken and the results of each of them.

Otherwise, I recommend you contact HP Support for assistance.

Have a great day! Thank You. 🙂

[Irvixen]

I have to say this is the most accurate post I have seen in regards to this disconnection problem. I should not have to spend hours to get the printer to print one document, only to have to repeat the process later in the day. I print many things, being a homeschool mom, and I don't have time to play around with this. You have lost another customer. Don't bother offering me advice on how to fix it, as I won't waste another minute of my time on your poorly maintained product. I will use it plugged in via USB until I can purchase a new printer. Such a waste of my time and money. I'm furious.

Debbi

[70Carlos70]

Agree really bad product I'm having the same issues x 2 as I was foolish enough to buy two of them.

It's such a bad product slow as well!

Have to stop and start the wireless everytime I want to use it. Rubbish!!

[70Carlos70]

btw what cannon did you buy FarfalleAlfredo? 

[MUSTANGMIKE93]

Just bought an Envy 4500 and having same issues. Will work only as long as computer is on. Once turned off, printer goes offline and stays there. Nevermind I can't get the other three computers to print after the first one is installed. Have tried all concievable methods of connecting and the only way it works is to reset the printer, re-enter the network and re-install the printer on the computer. Only works until computer is turned off, as mentioned above.

I'll be returning the printer and getting a different brand. Just thought I'd throw this out there for others to see.

[Aardvark1]

Hi @MUSTANGMIKE93

Try the troubleshooting steps found in this document - HP Printers - Printer Does Not Maintain Wireless Connection

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

[sabretooth04]

These settings are for setting up your wireless (or wired) printer to:

• Stay connected to your router
• Fix printer ‘offline’ status
• Wake from sleep mode
• Keep all wireless devices better connected
• May speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and must be outside the DHCP range of the router.  After setting the static IP, the computer must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address. 

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here and here   and even more here.  Video here explains the problem and how to fix the problem. <-- So watch this!
2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0). Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties.
3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This will cause the printer to drop offline and disconnect (yes verified!).
5. Make sure your printer and router are at least 5 feet apart from each other.

Additional steps to be taken if you continue to have the problem (if they are posted)…

1. Wireless printers only work on the 2.4Ghz wireless band not the 5.0Ghz band.
2. Verify the printer is on the latest firmware by checking with the HP Support site.
3. Check all wireless devices in your home for interference. Check microwaves, baby monitors, wireless phones and wireless alarm systems are a big culprit.  Any of these will knock out your wireless printer intermittently.

In the router: (Refer to your router manual for information) 

• The following makes your router more secure and hack proof
• Keep all wireless devices better connected

1. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 
2. Set router to 20Mhz bandwidth only, or 145Mbps depending on router. 
3. Always use WPA2-AES (Personal-PSK) encryption, but you can try ‘mixed’ mode. 
4. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
5. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands including all Guest networks.
6. SSID broadcast must be enabled.
7. Always make sure your router is on the latest firmware.
8. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 
9. Power on printer and verify it reconnects to router. 

If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 as the Alternate DNS server in the printer.  (Last thing to try in the printer)

Microsoft announced a Windows update to address device discovery ...waking up devices from sleep mode. Update your Windows 10.  However this should be an automatic update by now.

https://support.microsoft.com/en-us/kb/3147458

If you have Windows 7/8/8.1 is Network Discovery on or off?

1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
2. Under Home or Work (current profile) / Network Discovery.
3. Select "Turn on network discovery" and save changes.

Now the last thing to do once all the above has been tried and you still have the same issue, fully de-install and remove the printer and all its software. 

Use http://www.iobit.com/en/advanceduninstaller.php .  Use Powerful Scan at the end and delete all registry entries shown.

Now go back and reinstall the Full Featured Software and Drivers from the HP web site.

Last ditch effort - If your printer has an Ethernet connection, suggest you get some Power Line Adapters and convert your house wiring to Ethernet for your printer.