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- HP Community
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- Re: HP Envy 4524 Printer error code

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02-11-2017 09:32 AM
Hi,
My HP Envy 4524 is saying
Error Code 0X83C0002B NOS_LOADER_APP
I have followed the troubleshooting tips to reset the printer and it is still showing the message and not working. I have tried in vain to find HP customer services numbers and I have 1 month of warranty left and my instant ink account is still live and not being used!
Can someone from HP please assist me.
Many thanks
02-11-2017 10:14 AM - edited 02-11-2017 10:15 AM
From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.
If there is still an issue in contacting HP Support please post back what country you are calling from.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
02-11-2017 11:07 AM
I will ask to have your case escalated.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
02-11-2017 01:59 PM
Hi @JC46,
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.
DavidSMP
I am an HP Employee
