HP Envy 5530 Scan and Copy Function will not work

[Wakeham_D]

Printer stopped printing, scanning and copying. Deleted printer and reinstalled to my computer. Ran HP Print and Scan Doctor. Printer function now works but will not Scan nor Copy. When trying to Scan, the printer does nothing. The computer says it's scanning but the printer doesn't function. When trying to Copy the printer screen shows Now Copying...1/1 and the wheel spins endlessly. I have to power down the computer to end the task as it won't Copy . What can I do to get the Scan and Copy function to work?

[The_Fossette]

Hi @Wakeham_D

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and I understand that the printer is not doing scan and copy.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

Follow the steps in the below article and check if it helps.

USB Scanner Connection Error: http://hp.care/2nIWv0N

Network Scanner Connection Error: http://hp.care/2nJ1TRJ

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Wakeham_D]

Thank you for much.

I took time to go through all of the steps in this link: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/...

The problem still exists.

When I attempt to scan or copy, the printer briefly begins (even loads the paper when it is about to copy) and then stops. The message on the printer screen will read Now Copying/Scanning and the action wheel will turn. I left it and this keeps running for an hour. I then click cancel and the screen will read Canceling and the acton wheel will just keep spinning and the process won't end unless I turn off the computer. It won't return to the printer home screen and it won't allow me to print from my computer.

Once I restart the printer, I can print a document from my computer but if I try to copy or scan, the printer behaves badly again.

When I run the Print and Scan doctor, and ask it to look at the Scan, it too just runs forever. I've tried it twice and it just runs endlessly for an hour.

Any other recommendations that you can make?

Deborah

[The_Fossette]

Hi @Wakeham_D

I would like to know whether the scanner light is moving when you start the scan? 

Provide me the above information to provide you a more accurate solution.

Looking forward to your reply.

Take care.

Cheers!

[Wakeham_D]

Thank you for responding.  The light bar moves to the far right side of the glass plate, flashes a light, then goes dark. The bar stays in this position with no light and the printer home screen reads Now Scanning with the wheel spinning. The printer will not proceed from this point. The bar does not move.

[The_Fossette]

Hi @Wakeham_D

Thanks for the information.

I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Take care.

Cheers!