HP Envy 5530 Scanning Problem

[CharlesUtley]

I have a problem. The device used to scan perfectly well creating documents in pdf format. It has now taken to using jpg format. This is deeply unsatisfactory. The machine seems to assume that a document to be scanned is a series of photographs. I will give you an example. I needed to scan our car registration document for an application for a resident's parking permit. The machine produced six different files each containing a part only of the document (and not every part was scanned). I know it is capable of using pdf, but there seems to be no way of getting it back to doing that.

Thank you for your help.

Charles

[sabretooth04]

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

[CharlesUtley]

Thank you s much for your prompt reply. I downloaded the programme you suggested, but when I clicked to install it a message came up saying Windows considered it would be dangerous to do so. I'm a bit stuck.

Charles

[sabretooth04]

You have a problem with your computer.