HP Envy 5530 not printing in color

[ArtooDad2]

Hello,

I have reinstalled the printer drivers.  I have cleaned the printer heads.  Both ink cartridges are full.  However, every time I try to print something from the internet, the preview comes up in black and white.  When I export the image to a pdf in the program, Preview, the printout comes out in Black and White even though the image is color.

I am at my wits end with this.  I have even tried different browsers.

Thank you in advance for your help,

Jeff

[ArtooDad2]

Apps directly from the printer work fine.  It's currently printing coupons in color but it won't print from my computer in color.  I'm using a Mac and there are no black and white setting checked either.

[Ciara_B]

Hi Jeff, so with printing coupons the color is fine? Sounds like it's something to do with the print settings, is it possible for you to take a screenshot and post it here? Maybe some of the Mac folks can shed some light....

Ciara

[notaduck]

Jeff,
I am having the same problem. Did you find a solution? and, what was it?

[ArtooDad2]

When I try to print this screen, it immediately turns to black and white.  However, another computer in the house has no trouble at all.  I may have to try uninstalling and reinstalling the drivers again.

[ArtooDad2]

Nothing yet.  I will try uninstalling and reinstalling the drivers tomorrow.  Another computer in the house printed today in color with no issue.

[StudioLily]

Was this problem ever fixed? I am having the same problem on my HP Envy 5530 and haven't found a solution. I can't print in color either.When I go to print on my computer printing in color isn't even an option, it only lets me chose black and white. Color is not listed on the drop down menu when I go to print in both Microsoft Word and Excel. I'm using a Mac 10.9. I have downloaded a driver from HP in hopes to fix the problem but nothing. Can anyone help me solve my issue? Thank you to whoever knows the solution!

[Jamieson]

Hi @StudioLily , and welcome to the HP Forums.

I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.

Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.

I would also suggest running your Apple updates:  OS X: Updating OS X and Mac App Store apps

After the updates, I would recommend reinstalling the HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers.

Good luck and please let me know how it goes!

[paris_D]

I had the same problem, and this advice helped me. 

What I did:

1. Followed the directions for Method one, reset the printing system (for Mac): http://support.hp.com/us-en/document/c02259020
2. Downloaded the latest drivers and installed: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-125221-4&cc=us&dlc=en&lc=en...

Thanks for the help

[StudioLily]

Deleting the printer from my computer and reinstalling it worked.