HP Envy 5540 attention required

[Tarthur2307]

When I try to print wirelessly from my laptop it won't print and the error message 'attention required' appears but I can't find out what to do

[Sizzlingsum_13]

Greetings!!@Tarthur2307

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query.

I read your post I see that you are getting the "Attention required" error message on your printer.

I'll be more than glad to help you out!!

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR).

PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR.

Once you open the program, click on “Fix printing” to automatically diagnose and resolve the issue.

Please complete the step and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers  🙂

Have a nice day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

[Tarthur2307]

Thanks for the prompt reply. I have already tried PDSR but it merely says that it cannot find the problem

[Resolv_S · Accepted solution]

Hello@Tarthur2307,

Thanks for the response.

I recommend you to perform a clean install and check if that solves the issue.

This issue might be due to an incorrectly configured update for the printer driver.

I recommend you to use the link below to download the latest driver and install the printer and configure it.

I request you to select the correct operating system in the option and download the “Full Feature Software” and install it on the PC.

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-5540-All-in-One-Printer-series/5447939

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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[SofiaML]

Hello community!

In case it was not possible to find your printer error by Scan Doctor, it is possible to print a status page of your printer so that you can see what is happening and solve the problem. See instructions in the link below:

https://support.hp.com/us-en/document/c04707093

SofiaML
HP Support Community