HP Envy 7645 Paper Jam

[don4400]

I have an HP Envy 7645 that was working fine until this morning. When I tried to print something  it wouldn't print and a paper jam error message popped up on my printer screen. After removing the jam (it wasn't a jam but the paper only fed a few inches), changing the paper and making sure it was aligned in the tray, it still wouldn't print, with the same error message. I tried several times and each time got the "jammed" paper and error message.  Help please.

[Sunshyn2005]

Welcome back to the HP Forums @ don4400, 

I would be happy to help you with your Envy 7640. I understand from your description that you had a paper jam, cleared it, and now when you try to print you see a paper jam error although there is no longer paper jammed inside. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in the following document apply to both real and false paper jams: HP Printers - 'Paper Jam' Error This document is for the HP ENVY 7640, 7642, 7644, Officejet 5740, 5...

If this resolves the issue please be sure to click the Accept as Solution button below. If the issue persists, or you require further assistance, let me know and I will happily do all I can to help. 

Thanks.