HP Envy notebook and HP officejet J4580

[LLPPLLPP]

Try to connect my old HP printer J4580 to my new HP Envy notebook. I tried download driver but unsuccessful. can't print anything with an always error printing messages. uninstalled and installed too many times but not work. But at one point, it does ok to print test paper though.

Please advise. Really appreciate!

[Dvortex]

Hello, @LLPPLLPP – Hope you are well 🙂

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

Going through your post, I see that you are having issues while printing with your Officejet printer. Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, then let’s try a clean install as suggested below:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software12/COL31046/mp-109152-2/OJ_AIO_J4500_Full_Win_WW_140_404-4.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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