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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-10-2017 06:42 PM

HP Recommended

The lovely people at Windows 10 have done an update that has screwed us over once again. 

 

Okay, if your settings show that your LaserJet 4 is "offline," delete the printer.  (You will be asked if you really want to do that.  The answer is, "Yes.")

 

Then follow the following instructions:

 

Goto Printers & Devices, and select install printer.


The computer, in my case, did not detect the printer.

 

I selected, "my device is not listed."

 

You will be given some choices are that.  Select the one that says to manually install printer.


You will then be asked about the port you want to use.  THIS IS VERY IMPORTANT.  DO NOT BLOW PAST IT.  Click the one that says you want to choose the port or something like that.  Do not say that you want to use  your usual port.  You will have a bunch of different choices of ports.  Find the one that says something about "virtual USB"  Click on that.  Then click on the LaserJet 4 or 4 Plus in the list that Windows 10 provides, as appropriate for your printer. When you click to print the test page, it should work like a charm. (I kept getting error messages and couldn't get my printer to work before I got the port problem fixed. It is all in the port you click.)

 

I hope this helps!

 

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