HP LaserJet M1536dnf MFP Pinging issue.

[DvaIT]

Hi HP,  

We are using HP LaserJet M1536dnf MFP For our 3 Location. All the Location we are facing a same issue.

which is printer Frequently going to Sleep mode. Because of this we are not able to Scan the Documents.  and printer's also not pinging.

[Drakster]

Hi @DvaIT,

Thanks for showing interest in the HP Support Forums!

I understand that you're unable to scan due to sleep mode on your HP LaserJet Pro M1536dnf Multifunction Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I see that you have the same issue in three different locations. It sounds like there could be a few things that could be interfering with the printer.

Which operating system are you running?

• Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
• Windows: How to Find the Windows Edition and Version on Your Computer.

Please follow one of these guides:

• Network Scanner Connection is Lost (Windows)

• Network Scanner Connection is Lost (Mac)

• Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector)

Tips for successful wireless connection:

• What encryption type are you using? HP recommends WPA or WPA2.

• Use a unique network name (SSID).

• Avoid using Mac Address Filtering on the router.

• Make sure you have 802.11g enabled.

• The printer cannot connect to the 5.0 GHz network. If you have a dual-band router, the 2.4 GHz, and 5.0 GHz network names should not be the same. Rename the 5.0 GHz network.

• Do not hide your SSID (network name).

• Change the router to a fixed wireless channel like 1, 6 or 11, which has less traffic.

• Do you have a switch or an additional router?

• Do not use a guest network (SSID).

• Disable UPnP on the router.

• Set router to 20Mhz only, or 145Mbps depending on the router.

• Update the router's firmware.

Turn off IPV6 from the printer's front panel menu:

1. Setup Menu

2. Network Setup

3. Network Services

4. IPV6, select Off.

If the issue persists, you might be experiencing an IP address conflict. It is a good idea to assign the printer a static IP address, outside your DHCP range. For example, some routers DHCP default range is 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

To assign the static IP address, use these steps as a guideline:

1. Print a Network Summary Page from the printer's front panel menu. Note the printer's IPV4 IP address.

2. Type the IP address into your internet browser to bring up the EWS.

3. Choose the Networking tab, then Wireless on the left side, then select the IPv4 tab.

4. Select Manual IP.

5. Enter your manual IP address of (192.168.0.232)

6. Enter 255.255.255.0 for the subnet mask, unless it is different.

7. Enter your router's IP address which can be found on the Network Configuration Page) for the default gateway.

8. Please click Manual DNS Server. For the Manual Preferred DNS Server please enter 8.8.8.8 and for the Manual Alternate DNS Server please enter 8.8.4.4.

9. Click Apply.

10. Reboot the router, printer and computer.

11. Test scanning.

Ensure your router and firewall are not blocking these ports:

• UDP ports: 427, 137, 161

• TCP port: 9100

• Photo card upload:

• UDP ports: 137, 138, 427

• TCP port: 139

• Scanning:

• UDP port: 427

• TCP ports: 9220, 9500

• HP device status:

• UDP port: 161

• Faxing:

• UDP port: 427

• TCP port: 9220

• HP device installation:

• UDP port: 427

• Web Services Ports:

• UDP and TCP: 80, 443, 5222, and 5223

• Bonjour Ports:

• UDP and TCP: 5353, 5297, and 5298

Depending on which OS you're running, update the printer's firmware:

• Click here to locate, download and install the printer's firmware update.

• Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.

• What were the results when you ran the Print and Scan Doctor (did it print or scan, any error messages)?

• Try installing the printer USB and try scanning again.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!

[DvaIT]

Hi@Drakster,

First thing is, we connected these Pinter's thought wired network not wireless.

And second is, it still not fixed.

Frequentially it is stop ping from user desktop, but it is pinging from server.

My Question is why 3 Of the pinter's is not pinging from User desktop?

[Drakster]

Hi @DvaIT.

Thanks for getting back to me. 

In order for the community and myself to further assist you, we will need to know the results of the troubleshooting steps and the answers to the questions asked. Otherwise, we will not be able to help you narrow down the cause.

1. Which operating system are you running?
2. Have you tried the steps from one of these guides? Network Scanner Connection is Lost (Mac) or Network Scanner Connection is Lost (Windows).

I understand that you would like to know "why 3 Of the pinter's is not pinging from User desktop". While this is a good question, I'm not able to answer it at this time. I would need to know a lot more about your network configuration and environment.

• For example; if you have more than one router or switch, etc. 
• You mentioned that you have a server, which OS are you running on it? 
• Have you shared this printer from the server?

If the server can ping the printer, it is likely that the users are on a separate network or do not have the correct user permissions to view/use the printer. You should consult your IT Dept.

If you need further assistance, please let me know the following information above. 🙂

[DvaIT]

Hi@Drakster,

I DOne with the steps which you mention in previous reply. But still the problem is presists.

Network Scanner Connection is Lost (Windows)

I uninstall and install the driver's for Printer again. Does't work.

Windows Image Acquisition (WIA) -> it is not avaliable in our windows server 2012

• Remote Procedure Call (RPC) -> On automatic only
• Shell Hardware Detection -> On automatic only
• RPC Endpoint Mapper -> On automatic only
• DCOM Server Process Launcher -> On automatic only

No Firewall in Server.

ya, we have multiple Cicso Switchs. and the printer it share through windows server 2012

One more thing i want to tell you is, 

there is two VLAN :- From VLAN1 Printer is pinging and from VLAN2 printer is not pinging.

Let me know any fix for this.............

[Drakster]

Hi @DvaIT,

Thanks for the response.

Now that I have a better understanding of what your environment looks like. We have exhausted all the troubleshooting steps that we can recommend, it would be in your best interest to contact your IT Dept or whoever setup the switches or Server, etc. 

I hope this helps clear up any confusion. Thanks for reaching out to the HP Support Forums! Good luck! 🙂