HP Mimecast

[Dilip_18]

Hi@CMcD2,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Rust_aus_H]

I have this setting but the same problem. The documents were not printed. Furthermore I try to use the dashboard. Now there is not option "ePrint" any longer to change this setting. I can do it only via smartphone and HP-app

[Rust_aus_H]

I deleted my printer and add it again as new device. Then I could print again.

[Rust_aus_H]

This don't work if you have this dashboard installed. There are no "Options" and no "ePrint".

When you're using this dashboard you can only access "ePrint" via smartphone-app "HP smart".

[zoubida]

Hi HP support team,

could you explain how to send to you a private message when there is no such private message option in my profile on this forum.

I urgently need you to remove my printer's email address from this mimecast blockage.

Thank you a lot

[rccs89]

Good Luck with this @Zoubida!  I never did get any response on this same thing and still don't know where to find private messages. 

I don't know if this will help you but I was able to log into my HP account via HP Instant Ink by clicking on "Home", "Printer Details" and then the "HP Connected Account".  Once in my HP Smart account, I selected the "My Printers" and found the printer and selected "Change Details".  At the bottom of this window there is "ePrint Access" and I went in and changed mine from "Open to Anyone" over to "Allowed" and added all the email addresses I would be using for this. Once I did this, it has been working again. I don't know if it is a permanent fix yet, but at least it is working again for right now.  I don't know if this will help you or not but I thought I would share it in hopes maybe it would.  Wishing you the best with getting this issue resolved!

[zoubida]

Thank you @Rccs89 for your explanations.

But i don't find "ePrint Access" . Where is it. Is it on mobile App or internet adress?
could you tell me the url please ? 🙂

Edit : 

I found this on my printer details :

[rccs89]

Yours looks a bit different than mine.  Maybe try putting in the email addresses you use to print with where it says "Share remote access to printer".  I'm not sure because it looks different. You are in the right place though.

[zoubida]

I've already add email adresse in this zone but it do not correct the issue. 

I don't find  "ePrint Access"  in this page.

[Kop10]

Dear dilip18,

Could you please assist me with the same as my eprint returns back with the same mimecast issue of keeping documents on hold.

Many thanks!

K