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11-17-2016 11:25 AM
My HP OfficeJet Pro 6970 PCL-3 will not stay connected wirelessly and it just stopped printing black ink. I've tried cleaning the vent. I've tried cleaning the printer heads. Nada. And yes, I just replaced the black ink cartridge about a week ago and when I could get it online, it did print black. Current levels indicate its still almost full. Help!
11-18-2016 07:37 AM
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand you are having issues connecting wirelessly and it stopped printing black ink. I'll try my best to assist you with this
I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE
If the issue persists, I would suggest you try these steps:
Check the status of the wireless connection.
Evaluate a Wireless Network Test Results page
Also, follow the step by step instructions listed here: Click here
Printer is Offline (Windows) - Click here
If nothing works, I would suggest you try to assign a manual IP and creating a TCP/IP Port which should help to resolve this issue.
Assign a manual IP and creating a TCP/IP port should resolve printer offline issue.
Watch the video to know how to assign a manual IP on HP Printer: http://hp.care/2cqpl6p
Refer this to create a TCP/IP port: http://hp.care/2dxUJQo
Regarding the other issue with the printer not printing in black, let's try these steps listed in this document which should help us to fix the issue.
Color or Black Ink is Not Printing - Click here
Fixing Poor Print Quality - Click here
I hope this helps. Let me know if you require any further assistance.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
I am an HP Employee
07-07-2017 01:56 PM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are having issues printing in black on your HP OfficeJet 6970 printer. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
What is the Operating system installed on the PC? Mac or Windows
Did you replace the cartridge recently?
Are you able to make a copy from the printer?
How is the printer connected? USB or Wireless
Are you using genuine HP ink cartridges?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine. I would suggest you uninstall the current drivers and then click here please select the Operating system and version before you download and install the full feature software for the printer.
If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE
For more assistance, please follow the steps suggested in the support document for - HP OfficeJet Pro 6900 Printers - Color or Black Ink is Not Printing
Please respond to this post with the details of the Operating system and with the results of the troubleshooting steps for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world
Available and ready to help.
I am an HP Employee
07-07-2017 09:48 PM
07-08-2017 10:17 AM
Thank you for replying,
I appreciate your time and efforts,
As I understand you are having issues printing in black. Don't worry as I have a few suggestions which should help you resolve this issue. I would like to check do you see steaky lines while copying from the printer. If so, I would suggest you try to clean the cartridge contacts as well as the printhead and clean the scanner glass with the help of soft lint cloth.
If the copy comes out fine, I would suggest you try to uninstall and reinstall the printer drivers:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13 ). Restart the PC
14 ). Now click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/828... choose the Operating system and version to download and install the updated printer drivers
15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.
If you have followed the steps suggested and still having the issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. If your printer is out of warranty, please choose paid options to get the tech support number.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I am an HP Employee
01-19-2018 06:22 AM
Hi! Ive tried all the steps here. Yesterday i switched the black cantriage since it was very low. Did it just like the manual stated. then i got the message: 0xc19a0013
I searched on ur site(https://support.hp.com/ph-en/document/c03026717) and tried all the steps there. Still not able to print or make black photocopys.
What am i supposed to do? Take care