HP OfficeJet 6700 refuses to print magenta

[eezacque]

Magenta cartridge level about half full, not clogged, printhead repeatedly cleaned/aligned, but the printer consistently refuses to print magenta. Any clue?

Edit: I mistyped the printer type as 'HP OfficeJet 7600'. It really is 'HP OfficeJet 6700'!

[Sunshyn2005]

Hi @eezacque 

I understand you are unable to print magenta ink. Please use the following document to troubleshoot the issue; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.

from your description, it sounds like you have done most of that troubleshooting already, but it is good to ensure you haven't missed any necessary steps. If the issue persists, please take a look at the document below as it will guide you through the steps to remove and clean the printhead manually; 'The Following Printheads are Missing or Damaged, Replace the Printhead' Message Displays on the All....

I hope this helps.

[eezacque]

My apologies: I had mistyped the printer type: it is an 'HP OfficeJet 6700' instead of an 'HP OfficeJet 7600'. The HP OfficeJet 6700  does not have a removable printhead. I did follow the suggestions in the first document mentioned, to no avail. I am still open for suggestions specifically for the 6700.

[Sunshyn2005]

No apologies necessary @eezacque 

I suggest calling HP.  If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.

HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 

Don't hesitate to call, even if the printer is out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.

They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.

The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.

I hope this helps.

[eezacque]

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@Sunshyn2005 wrote:

I suggest calling HP.  If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.

HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 

Don't hesitate to call, even if the printer is out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.

I hope this helps.

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I am afraid this printer is out of warranty, but I will call HP nevertheless.

I must say I am disappointed in HP. This printer was not very expensive, but the money spent on ink has exceeded the price of the printer, most of was wasted with flushing the print head, or simply dried out. We specifically bought a new set of cartridges, only to find that the problem is not on the ink cartridges. Overall, the costs per page is outrageous: no more HP for me.