HP OfficeJet 8620 Scan to Network Folder No Longer Works after Mac OS X 10.10Yosemite Upgrade

[ShlomiL]

Hi,

Please ensure your printer firmware is up to date.

Apple has modified the SMBX protocol on Yosemite and therefore the printer could no longer access a folder shared from Yosemite or El Capitan, the latest pritner firmware should restore the option to access a shared foder from Yosemite.

You may follow these steps to get the latest printer firmware, then check for any difference:

 http://support.hp.com/us-en/product/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer-series/5367...

Additionally, If yuou may have any 3rd party software on your Mac I suggest disabling it while testing to deny any possible block.

Hope that may help,

Shlomi

[Konolua]

El Capitan, still doesn't work. There is no way to find out the current Firmware version anywhere on the internet though, so I do not know if the printer has it. It says it is up to date via the printer's IP GUI, but still.

I hate Apple tremendously, but I feel this is HP's fault. 2 years is absurd.

[Jeremy805]

This may sound like a far fetch but I am having issues scanning to netork folder on my windows system with an OfficeJet 8625.  When I manually configured the DNS servers on the printer to be Google's, it started working fine.  Small and easy change that may be worth a try for your printer.

Primary DNS 8.8.8.8

Secondary DNS 8.8.4.4

Let me know if that resolves the issue because I am still trying to work with HP on mine and this would help me if I knew the result.

[Jeremy805]

After doing more of my own troubleshooting, I think I may have a real solution to my problem which may or mat not help you.   I found on my printer in the Ehanced Web Server (EWS) under Network->Advanced Settings->Advanced DHCP Settings that the "Enable DHCPv4 FQDN (in compliance with RFC 4702)" was unchecked and DHCPv6 was checked.  This apparently is the default, because when I was troubleshooting with HP they had me do a reset on the printer which reset it to the default settings.  Why they would have the defaults this way, I have no idea.  I uchecked the DHCPv6 and checked the DHCPv4 FQDN.  I then went back to the wirless settings and removed my Manual DNS entries.  My printer is now working great when scanning to network folders.

I am not that big of a network guy, just know enough to sometimes get into trouble.  I would assume though that if you are not fully using IPv6 on your network (which probably most are not), then you probably don't want the IPv6 or DHCPv6 enabled on your printer.  Hope this helps.