HP OfficeJet 8620 Scan to Network Folder No Longer Works after Mac OS X 10.10Yosemite Upgrade

[Gemini02]

Hi @goofyville,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this Post has instructions.

Thank You.

[PaSavICT]

We also have the same problem, nothing seems to help, and i refuse to path my system to make it work. We want to scan to our OS X Yosimete Server.

We use a lot of HP products (printers) at our customers, this is very disapointing of HP.

[Gemini02]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this Post has instructions.

Thank You.

[sc31]

I am having the same issue trying to scan to network folder.  Has a solution been provided to the issue, I cannot see that this issue was resolved in the thread?

[bam65y]

No, still not solved after my post back in June 2015 (is 5 months) and I wasn't the first to raise it. HP's support to resolve this issue is abysmal.

[Gemini02]

Hello,

Welcome to the HP Support Forums! I see that you are having issues scanning to a network folder. I would like to help you out today. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.

If you have already tried the steps in Message 8 with the same results,  please Contact HP Support for further assistance. They have remote assistance available. Fill in the model number and the form to receive a case number for quicker assistance.

Have a nice day! Thank you.

[Konolua]

I have been working to get this stupid thing up and running for over a year. On 10.11.2, it is STILL an issue. I too am absolutely appalled by HP on this. It is frustrating and certainly proof that buying an HP product was the wrong decision. Normal printers simply work with Google Drive and etc out of the box. Very very frustrated.

I have it working on a Windows computer that I have to keep on using power in my house, simply to use a 10+ year old feature. Why this can not communicate with a Mac is beyond me. Now, mind you, I think Macs are a poor choice with every new release, but there are only three OSs to support. How hard is this really?

What bothers me is that I was told by multiple HP reps that a fix was coming, which stopped me from returning the printer. That is my mistake for trusting liars.

Maybe someone can finally fix this after 1.5 years?

[escapedlabrat]

I was having an issue that it couldn't connect to my network folder I had setup on my desktop.  It was working before but had stopped after I had to recover my Windows operating system to an earlier version. 

I figured out that my issue was I was just entering my userid i.e. Admin and password for my laptop xxxxxxxxx

As it turned out, I had to first put \\[PCNAMEHERE]\Admin as the user id where [PCNAMEHERE] is the name of my computer on the network.  This resolved my issue. 

I might add that my network folder was showing on the printer and my pc was detecting the printer, I just couldn't connect to the network folder.  Also, if you are using a firewall, make sure you add your printer IP to the network zone so it won't be blocked.

[Bruce0]

Got Yosemite to work as follows:

1) Put the scan folder in the Public directory of a dedicated user (a user I created in Yosemite just for the scanner - ex: scanneruser) on the yosemite computer.

2) Make a "Share" (apple calls "Shared Folder") using the "Sharing" control panel in the Yosemite computer (Ex: scanfolder) 

3) In Sharing control panel click "Options" and select your dedicated user for Windows file sharing.

(These three steps serve to limit the security compromise of putting a windows share on the Yosemite computer to the dedicated user.  You could use your own user but a dedicated user limits the risk of having your password stored in association with the share (on both the printer AND the Yosemite computer)

4) Use the computer name from the "Sharing" control panel (example: YOCOMP)in the path you specify in the HP printer.  For instance \\YOCOMP\scanfolder (Note: the folder name you put here is just the "Share" name, not the path including the "Public Folder", because when shared on SMB the "share name" is the public folder name in the Mac control panel..  I recommend you test the connection first using the IP address of the yosemite computer (because NETBIOS naming is very picky. If it works with the IP address, then you know it is set up correctly and all you have to do is get your names to be "legal" for HP and NetBios.  I think the rule is "no spaces, no special characters, and very short (15 characters?), hold the pickles hold the lettuce"  but I do think you can use hypens... google it, but don't believe what you read).  

4.5) DON'T use the .local extension on the name.  I don't know why this doesn't work, but it doesn't.  So yocomp works but yocomp.local doesn't.  Go figure.

5) That all worked for me... it scans fine, and goes to the server folder.  Still struggling to make sure everyone on the network can read it (Permissions) but I do feel it is the most secure way to set it up. 

HP8620e printer.  Wirelessly connected.

[jcmmcj]

This worked for me. I had it working yesterday, but for some reason today i got the incorrect credentials. Prior to this, I did go to the suppor site and download the software again. 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8620-e-All-in-One-Printer-series/53...