HP OfficeJet 8620 Scan to Network Folder No Longer Works after Mac OS X 10.10Yosemite Upgrade

[Climatecdk]

Do not work for me, so I also hope for a solution

[Gemini02]

Hi @Climatecdk ,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Thank You.

[JTBPhoto]

I am having the same issue with a newly installed 8620 connected wirelessly to a mac running 10.10.1.  

I've followed the steps above -- with a variety of variations to boot -- still get the error.

Thanks,

JB

[Gemini02]

Hi @JTBPhoto ,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Thank You.

[AmmaraAbedi]

I am also frustrated after following these steps carefully for about 5 times already. I have also tried other directions in other forums as well but keep getting the same message that my credentials (username/password) are invalid. I would really appreciate any help as soon as possible. Thanks in advance!

[bam65y]

I just bought the 8620 and am having the same issue.  This issue seems to have been running for quite a while now with no resolution.  Is anyone at HP actually looking to fix this?

[Gemini02]

Hi @AmmaraAbedi and @bam65y,

I read your post and see that you are unable to setup the Scan to Network folder. I would like to help you.

Please check the website for any firmware updates available. You can print a Configuration page to check the current firmware that you already have. HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series - Printing a Network C...The current firmware version is: FDP1CN1502AR.

Here is the link to the firmware update. HP Officejet Pro 8620/8625 e-All-in-One Printer Firmware Update.

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

[bam65y]

Hi Gemini02

I've checked the firmware version on my printer and confirned that it is the latest version - FDP1CN1502AR.  I also have the latest version of drivers on the Mac as well as the "HP Printer Software Update", Version 3.0.

Regards

bam65y

[Gemini02]

Hi bam65y ,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this Post has instructions.

Thank You.

[goofyville]

I am having the smae problem, it wooked a few weeks ago after about 2 hours on the phone with tech support, not it don't work again.  I just bought a new 8620 and it is doign the same thing.