HP OfficeJet 8620 pro Mac problems

[SoCalGuyIII]

Help, I have a MacbookPro, and a Macmini both running Sierra 10.12.  Every time I need to print, I have to turn off and then turn on the printer to to print or scan. I have the latest drivers installed on the Macbook Pro/Mini.  The strange thing is, that I can print with no problems using my Lenovo M73 ThinkCenter running Windows 10 Pro 64 on the same wf system.  I am uning a Ubee wi fi rounter supplied by Time Warner and it is in the same room as the printer and computers

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this:

macOS 10 12 Sierra: Adding a printer using IP address

Hope that helps!

[SoCalGuyII]

macOS 10 12 Sierra: Adding a printer using IP address  Did not work.  the Macbook cannot wee a  printer on the netork after trying IP address fix

[greenturtle]

Hi @SoCalGuyII

Would suggest that you "trash" the HP Utility, HP Scan and other HP software before reinstalling the software using HP Easy Start.

Thanks.

[SoCalGuyII]

Just got of the phone with Apple support, they went on the Macbook and cleand out all reference to HP drivers and software and did  a new install, for now, things appear to work.  Stay tuned

[greenturtle]

HI @SoCalGuyII

Great to hear that!

Have a nice day!