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11-02-2016 01:01 PM
How do I get the printer to auto-selct the tray once I select a certain size (Leter vs. Tabloid) I'm printing both letter and tabloid forms and don't want to have to select a Tray 2 each time I need to print a Tabloid. I'm being told this is a problem with the HP printers, but the last thread I saw was from 2013. Has this issue never been fixed or am I just going abiut it wrong?
11-02-2016 01:27 PM
Swipe your finger from the top to the bottom of the screen, then tap the Gear icon to access the Setup menu.
Next tap on Tray and Paper Management.
Select Paper Settings and then set the proper Paper Size and Type for each of the trays.
Ensure the Paper Tray is set as Automatic and select the required paper size within theh Printing Preferences pane, the tray will be selected accordingly for the specific print job.
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11-02-2016 02:44 PM
There is no option to set the paper tray as automatic. There is however a selection "Printer Auto Select". Still no go though. Even with that selected, I'm getting an error message on the touchscreen that says "The paper size detected by the printer in Tray 1 does not match the paper size selected (Tabloid (11x17in.)) for the print job. Make sure the paper size is correct to continue the job. Touch X to cancel"
I've already selected the paper sizes as directed in your previous response for each of the trays.
12-05-2016 03:14 PM
I'm having the same issue and same error message. Actually had to upgrade my windows from 8.0 to 8.1. Removed the HP software and reinstalled it.
The only way it prints to 17x11 is to switch the paper between trays and reset the paper sizes to match the tray. But, the paper never comes from tray 2! No matter what size of paper I use. This is so frustrating. I tempted to take it back and get a different brand. This printer should not be on the market if the driver does not work. Do I have the updated driver or firmware? I have checked and it seems to be the latest. I reinstalled teh printer from on-line the 2nd time rather than rely on the CD drivers.
02-07-2017 07:04 PM
Just bought this printer and it seemed to work fine at first now auto tray selection is not working for 11x17 paper even though have confirmed on the printer the paper size is set correctly auto selection checked and in the driver software also identified tray 2 as the tabloid paper.
However printing it says the say error wrong paper size in Tray 1.
HP needs to correct this issue, bought this unit for the 11 x 17 printing as well as other printing and to have to specifically select tray 2 for printing is BS
02-08-2017 06:47 AM
02-26-2017 03:53 AM - edited 06-11-2017 11:44 PM
Please watch the following video on how to configure the Print Settings for Auto- Select of media (from Tray 1 or 2) for printnig:
If you need to install the printer software wirelessly, watch this.
Hope that helps!
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
03-08-2017 03:36 PM
Had the same problem. Here is the solution i found.
Go to the printer screen/Options/tray and paper management. Now make the tray 2 (which is filled with 11x17 paper) your default screen.
When you print now, you can select from the drop down screen on your pc or lapton the paper you need to print on (8x11 or 11x17) Because you have set the default screen to tray 2 the printer somehow will now know to pick the right tray to print.
If you leave tray 1 (filled with 8x11) as a default screen you will get the error message when trying to print 11x17.
Hope this helps.