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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-24-2017 10:20 AM

HP Recommended
Product: OfficeJet Pro 8100
Operating System: Microsoft Windows 8.1 (64-bit)

I have an OfficeJet 8100 Pro that I have used wirelessly in the past with no issues. ATT came and changed my wireless. I am now unable to join the new wireless network. I can successfully print through USB. I have re-run the HP setup and tried to convert the USB to wireless connection using my computer wireless selection and I get "Your printer failed to join the wireless network". If i try to enter it manually, there are no wireless SSID's in the list and if I manually enter it no luck.

 

I've tried this from the MAC as well and no luck. I have a hard time believing that this is hardware related with my printer. Any settings on my new ATT router??

3 REPLIES 3

‎01-25-2017 06:53 AM

HP Recommended

@KDRooney

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8100 printer. I understand that you are unable to setup wireless network on this printer, and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Restart the computer, printer, and router.
  • Check the network and printer connection status.
  • Manually connect the printer to your network.
  • Temporarily disable firewall software on the computer.
  • Uninstall and reinstall the HP driver and software.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

‎01-25-2017 11:57 AM

HP Recommended

 

 

 

I have restarted everything, reinstalled the software, and turned off the firewall. I don't know how to "manually configure the printer" from the printer if there is a way. I did attempt to manually set the wireless settings via the computer software and that does not work.

 

 

‎01-25-2017 12:10 PM

HP Recommended

@KDRooney

 

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

 

It seems to be a hardware issue.

I request you to contact HP phone support for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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