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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-19-2012 01:19 PM

HP Recommended

Yes disabling paper tray 2 worked.   Thanks for sharing this.  The HP photo paper 8.5 x 11 will print now.

‎02-20-2012 11:16 AM

HP Recommended

After reading all the posts, with a brand new printer I am NOT willing to go through "work arounds"  to print on their own brand of paper!  Will somebody from HP at least acknowledge this is a problem and it will be fixed and we will be notified? 

‎02-20-2012 03:57 PM

HP Recommended
click on start go to device & printer --> click on add a printer & select Add local printer --> click next --> next now you will get install the printer driver under this you will get Manufacturer & printer two colums. Under Manufactures select HP & under Printers scroll & select HP Deskjet 9800 Printer, click next leave the printer name as it click next it will get installed & try using the printer. wile printing select this printer to print it will work & wile printing document select the OJ pro 8600 & use

Hit kudos if problem solves

‎02-23-2012 12:00 PM

HP Recommended

I tried this process for Cardstock on a MAC and did not work, thanks for the suggestion.

‎02-23-2012 12:01 PM

HP Recommended

I agree, useless if i can't print on Cardstock either.

‎02-25-2012 06:04 AM - last edited on ‎04-18-2016 04:25 PM by HP Administrator

HP Recommended

I am able to print to 5x7 HP Premium Plus Photo Paper. The answer can be found here. http://support.hp.com/us-en/document/c01662356

‎02-26-2012 09:54 PM

HP Recommended

Same Problem here, one would think that sombody from HP would be on this. Ive tried all the suggestions and nothing. This seems too easy, why isnt this fixed already? Might be time to send it back to Costco, what a shame, i was just convinced to try HP for the first time. What a let down, i guess you get what you pay for.

‎02-27-2012 02:18 PM

HP Recommended

I'm having the same problem.  It used Kodak paper fine but I have a stack of  Glossy Epson paper that will go to waste.

I tried setting it to "card stock" as another user suggested but it still wouldn't take it.

 

 

‎03-02-2012 12:06 PM - edited ‎03-02-2012 12:11 PM

HP Recommended

same problem here, not only photo paper, but anything that is not plain paper... just LAME!!!

 

 

‎03-02-2012 01:07 PM

HP Recommended

hey guys!.. well i'm able to print now by choosing alway "best"  in quality drop down menu..

 

try that, might work for u as well..

 

cheers!

 

Jorge

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