HP Officejet 6500 no scan options

[rbenmadison]

I had already tried that, it didn't work. Ended up calling HP, sat on the phone for nearly TWO HOURS while some fellow in India tried to figure out what to pull up on his screen. He eventually did fix it remotely and then connected me to a supervisor who refunded the $25 (!) charge that I was supposed to pay for the privilege of sitting on the phone for two hours. The tech opened a chat screen but refused to allow me to use it -- which would have saved me two hours worth of minutes on my phone.

All in all this was outrageous for something that should have been fixed by an automatic download/install, or, better yet, never have happened in the first place.

[tony2203]

I keep geting no scan options on HP office jet 6500.

[rbenmadison]

After literally hours of phone calls to people in India working for HP, they took over my computer by remote control and "fixed" the problem. TWICE. It kept coming back. Finally I threw away the printer and bought a Brother, which (so far) works fine.

[Mrstenter]

Hi Tony2203,

I understand you are looking to Scan from your HP Printer E709a.

If you follow this document if will help you install the drivers.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&docname=c03275041&lc=en&product=379...

If you have any troubles let me know.

Thanks

[ms0588]

Hey there

Here's are some info on how to get around the "no scan option" : 

http://support.hp.com/us-en/document/c02450835

You can also download the HP Print and Scan Doctor utility to help in your troubleshooting process :

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-123407-2&cc=us&dlc=en&lc=en...

Hope this help.

[coach123]

When trying to scan printer says no scan option. What could be the problem?

[golf18]

my hp office jet 6500 will not scan. i get the (no scan options. my opering system is windows 8

[peterzim]

No scan options - what to do?

[jprint]

My office jet 6500 has stopped scanning.  I get a no scan option in the window.  It used to work just fine.  What to do?

[Moonstone1]

Have recently installed Windows 7 Ultimate 09. Am getting a message "No Scan Options" and cannot scan document. How do I correct this, please?

Moonstone1

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