HP Officejet Pro 8600 Plus AIO automatic document feeder paper jam.

[KrisV]

While scanning a smaller document using the ADF, it got jammed in the feeder. While recovering the document, a corner of the document got torn and got stuck in the document feeder. Now, every time I use the feeder to scan a document again, that document gets jammed because of a little chunk of paper that's still stuck in the feeder. I tried carefully with a toothpick to grab the little chunk of paper, but I can't get a hold on it. Is there any way to open the feeder a little more? Not just only the top lid of the feeder? Or are there any other ideas as to resolve my issue?

Thx for any suggestions you might have.

[Travis_C · Accepted solution]

Hello KrisV

Have you gone over the article The Automatic Document Feeder (ADF) Does Not Pick Up Paper? If so, or if the problem persists, try feeding some slightly heavier paper through the ADF. I have seen some customer's clear paper jams using this method. The thicker paper may be thick enough to push out any remaining paper. I am unsure what specific weight of paper they used however.

[embee4488]

Perfect!  

I have struggled with this issue for a couple of weeks and finally had time today to look up a solution online.  I didn't have any thick paper, so I just used a manilla folder and on the first pass, there was a wrinkled corner of the original paper that had jammed. 

Thank you for the tip!

[DCU]

Tried this and it does not work for me.  Document feeds 75% in then jams.  Cleaned the rollers and rebooted machine to no avail.  Any ideas?  Thanks.

[KrisV]

Hi DCU,

I used a pair of tweezers to fish out the biggest piece of paper that got stuck in the document feeder. Maybe this approach can help you as well? Be careful not to damage anything. After that, feeding a thicker paper a few times helped to get loose the tinier parts of paper.

Hope this helps.

Grtz,

Kris

[lions99]

@KrisV, I'm glad yuo could find a way to resolve the issue. Thanks for letting the community know what resolve the issue.

[blissteach]

The ADF jams on our 8600.  There is no paper stuck in it, and I have cleaned the rollers, etc.  However, it will still not pick up paper.  It is a big hassle for us to stand at the machine and place each piece of paper on the glass in order to copy or scan.  None of the solutions has worked for me.

[HevnLgh]

Hello blissteach,

I understand you have done all the troubleshooting steps and the ADF is still not picking up paper on your OfficeJet 8600 Plus. I would like you to try and reset the paper sensor inside the ADF, please follow the steps listed below:

1. Open the ADF top cover

2. Locate the ADF paper sensor inside the top cover. (See image below)

3. Make sure that the paper sensor hangs freely from the ADF top cover, and that the sensor parts are not broken, dislodged, or stuck.

4. Close the ADF top cover.

Please let me know if this was able to resolve the paper pick problem, if it is still now picking up the paper from the ADF please let me know and I will send you a private message. 

Thank you in advance,

[blissteach]

Okay, actually what our ADF does is pulls one side in and not the other--or one side pulls in more than the other.  This results in the paper going in crookedly, getting jammed, and then tearing.  I am sorry that I misstated the problem in my previous post.  I don't know what I was thinking.

I did indeed look inside the ADF and identified what I thought was the sensor.  Nothing is broken.

[HevnLgh]

Good morning blissteach,

That is ok, atleast now we can start troubleshooting the Automatic Document Feeder . I know you have gone through multiple troubleshooting step, so please bear with me as we may have to repeat a few steps. I know you may not have the exact error message as stated, however it does allow us to get right into the ADF. I have noticed there is a green tab at the back of the ADF, is that up or down right now?

I will watch for your reply, let me know how it goes.

Thank you,