HP Officejet Pro 8620 - One or more cartridges appear to be damaged - on brand new cartridges !

[Dozrtravlin]

This is what I have found. HP have automatic updates that are sent down every so often and this prevents the current non genuine ink cartridge from working.To stop the error message from occuring, go into your HP settings and selct NO to "automatic updates". Then you need to  swap to or buy get the next version of the compatible  ink cartridges.  The new cartridges will have  stamped on the expiry date on the box V3 after the date. Unfortunately it does not help the current cartridges you have. This solves the problem.  

I have a good ink suppler who just swapped my cartridges over one for one.  

Vic

[doc_spock]

Try rolling back the printer firmware version to get the compatible cartridges working again.  

These instructions worked for me on my HP 8620

Summary for download):
- Download and install the HP Web Jetadmin tool from HP website(google it). This tool allows remote management of HP printers. It allows firmware upgrades and can be configured to allow downgrades (see below).
- Once Jetadmin is installed, run it and have it discover the printers on your network. Then you can get the 2014 firmware for HP 8620 by going to the Firmware->Repository->Get Images. This will put the older firmware into the repository, but you still can't downgrade yet. Go to next step.
- On Windows 10, go here:C:\Windows\ServiceProfiles\NetworkService\AppData\Local\HP Inc\HPWebJetadmin\WjaService\config. Edit the file FirmwareUpgrade.config.xml and change the following to "True"
HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemStringTrueHP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemStringTrue
Save this change and now Jetadmin will allow downgrade. So let's do it.
- From Jetadmin, now click the Firmware->Repository->Upgrade Firmware->Device Firmware (next)->(Select the printer)->Select the older firmware and under New Version select the old version. Continue one and firmware will be downgraded.

This may not be exact step-by-step, but should give most reasonably proficient pc users the idea on how to do this.

Also, don't forget to configure your printer to NOT automatically update the firmware or you'll be back to square one soon.

Good Luck

Chris

[muhammadzeeshan]

hi i am going through this trouble as well please help me i have mac book pro so i need help for apple laptop

[LucyMcDowell]

I am having the same issues.  i just put in two new cartridges and I have a Cartridge Problem!  I have done everything as you.... very aggravated!  did you receive any help as to resolve this... thanks!  lucy

[Mark20]

This is my post from last year.  It is not a guaranteed fix, but it finally worked.  Hope it helps you.  I think I repeated the remove/replace cartridge procedure three times before it worked.  Very frustrating.

Regards,
Mark

I repeated the remove/replace cartridges, then powered off/on the printer and it finally fixed itself.   This tells me that there never was anything wrong with the new cartridge, but rather there is a software glitch in the 8620 that randomly gives the "damaged cartridge" message when there is no problem.

[LucyMcDowell]

I wish it would!   Thank you for the reply! I've done it numerous times...

[TheNavigator]

As first provided by sabretooth04 the answer is here:

https://support.hp.com/us-en/product/HP-Officejet-Pro-8620-e-All-in-One-Printer-series/5367611/model...

Also you should probably disable automatic updates on the control panel to avoid this happening again.