HP Officejet Pro 8620 Shifted Margins when printing

[Exon737]

The only problem I find when printing paper is that the margins are always shifted. The margins of the paper on my PC display Is different to when Officejet Pro 8620 prints the paper. I tried printing with borderless on, but the margins are either to close to the top of the paper; I also tried printing with borderless off, but the margins shifts way below compared to the paper on the computer display. My older printer HP Officejet 4500 wireless has a "minimize margins" option, and the printer always prints exactly as it is on the display; however, it is no so with my newer Pro printer. I tried going to advanced options and clicking on preserve layout, which is available only when doing 2-sided printing, and the margins were still shifted; there are pictures on the bottom that can show you. I looked around preference options of the printer, paper setup, printer properties, tried readjusting settings, but the problem is persisting. I do not want to go any further, or else I might screw everything up. Additionally, the problem is not with the copy settings of the printer, I looked there too and the margin shift is turned off. Please help me find a solution. I use this printer to print books, and I need to finish it ASAP, thank you for your support 🙂

Printed Paper Page 1: Printed paper margins are shifted slightly higher, compared to PC display paper

Printed Paper Page 2: Printed paper margins are shifted down, compared to PC display paper

Paper Displayed on Computer: Observe the top margin distance from the top of the screen

[midnight-anwrs]

Evening @Exon737, 

I saw your post regarding the problems you are having with the margins shifting on your 8600 printer, and I have a few questions to see if we can narrow down the problem.

Does it shift the margins when you make a multiple page copy?

Have you tried printing from another program?

Do you have the most up to date software installed? You could try Uninstalling the Printer Software (Windows) and then downloading the newest HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers.

I look forward to hearing from you!

Thanks, 

[Exon737]

For the first question: Yes, when I print multiple page copies in 1-sided or 2-sided format it makes margin shifts. 1-sided printing margin is shifted down for all pages. 2-sided printing margin shifts up for odd pages and shifts down for even pages.

For the second question: Yes, I tried converting from Microsoft Word to PDF, and printing from Adobe Reader. The problem continues to persist. Although, when I  selected the box "choose paper source by PDF page size" the problem was fixed. However, Microsoft Word does not have it for HP Officejet Pro 8620.

For the third question: Yes, I have uninstalled the software that came with the printer and installed the software you linked me to, but it did not fix the problem.

_______________________________________________

Thank you again and here are pictures to show you the difference when the box "choose paper by PDF page size" is selected and not selected in Adobe Reader.

"choose paper by PDF page size" box not selected

 

"choose paper by PDF page size" box selected

[midnight-anwrs]

Hi @Exon737,

---

Exon737 wrote:

For the first question: Yes, when I print multiple page copies in 1-sided or 2-sided format it makes margin shifts. 1-sided printing margin is shifted down for all pages. 2-sided printing margin shifts up for odd pages and shifts down for even pages.

---

This would mean it's something in the hardware that is causing the shifting. 

HP regularly releases firmware updates that may help. You can click on this link to Get Printer Updates for HP Officejet Pro.

I would also check for crumpled paper inside the printer. All of the steps can be found here, but I copied the main step for you.

Check the carriage path for obstructions with a flashlight;

1. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves into the access area. Wait until the carriage is idle and silent before you continue.
2. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.
3. Use a flashlight to check for torn pieces of paper that might remain inside the printer. 
   
   

I would then clean the paper feed rollers, steps copied from this document.

Follow these steps to clean the paper pick rollers.

1. Place your fingers in the slot on the front of Tray 1.
   
   
   Figure : The slot on the front of Tray 1
   
   

   
2. Pull the tray toward you to remove it.
   
   
   Figure : Pull out the input tray
   
   

   
   
   
3. If you use Tray 2, lift the printer off Tray 2, and then set the printer aside.
   
   
   Figure : Lift the printer off Tray 2
   
   
   

   
   
   
4. Turn the printer so you see its underside, and then locate the pick roller.
   
   
   Figure : Locate the pick roller
   
   

   
   
   
5. Roll the pick roller to the right so that the rubber part faces you. This might require some force.
   
   

    NOTE:The pick roller should only rotate to the right.

   
   Figure : The pick roller in its normal position
   
   

   
   
   
   Figure : The rubber part of the pick roller
   
   

   
   
   

   1. The rubber part of the pick roller
   2. Rotate the rubber part of the pick roller so that it faces you
6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
7. Press the cloth against the rubber part of the roller, and then rotate the roller to the right with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
8. Rotate the roller back to its original position.
   
   
   Figure : The pick roller in its original position
   
   

   
   
   
9. Turn the printer back around so that the printer control panel faces you.
10. Place the printer its normal position.
11. Reinstall Tray 1.

Then I would try aligning the printhead.

1. On the printer control panel, swipe the display to scroll to Setup () and touch it
2. Swipe the display to scroll then touch Tools.
3. Touch Align Printhead.

Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. 

I look forward to hearing from you!

Thanks, 

[Exon737]

I checked the firmware updates for the HP printer, and there were no available updates, and the auto-update option was on. I tested printing again but it continued to do the margin shifts when sending documents from PC to printer. Copying documents does not have this problem with margin shifts, only when I print document from PC.

I did print alignment and everything was perfectly fine. I tried printing the document again from Microsoft Word and there still was margin shifts, but when I converted it to PDF and clicked on the "choose paper source by PDF paper size" option, and it printed without any margin shifts.

I bought this printer one month ago that is July 4. This printer is brand new, and this problem was happened on our first print. The document was shifted down when we were printing 1-sided format, and part of the paragraph that was supposed to be on page 1 ended up on page 2. I checked every part of printer for all paper jam, and I did not find paper anywhere that can causes the problem.
I remember that I had 3 paper jams that happened behind the printer that is between the duplexer last week before this discussion was made. Papers always came out wrinkled, but this problem was fixed, and now they come out nice, but margin shifts continued as before.

I am also trying to solve the problem along with your help, and I am looking back at the Adobe Reader option that fixed the problem. Something to tell about this, no matter what option I selected, "Actual size", "Shrink oversized pages", "Custom Scale", or "Fit", if I had the option "choose paper source by PDF paper size" selected, then there will not be any margin shifts.
To me the issue may be the software, I am not 100% positive because everything was fine when I was copying paper directly from the printer itself, and printing document from adobe reader software had an option that fixed the problem; however, I could not find a similar option for Microsoft Office.

[midnight-anwrs]

Hi @Exon737, thanks for the reply.

If you have narrowed it down to Microsoft Office , you could try posting the issue on the Microsoft Community to see if anyone there can assist you further.

Thanks, 

[Exon737]

Thank you a lot for your support. I will definitely post this problem on Microsoft community and see if they can fix the issue.

[Exon737]

Hello, I talked with a MVP from Microsoft and here is what he said: " Issues such as that you describe are caused by the Printer Driver and HP Printer Drivers are notorious for not working correctly. It's an issue that you will have to work out with HP".

Before I talked to Microsoft, I made more tests to make sure that software is the cause:
I downloaded Apache Openoffice 4.1.1 and printing on the software did not do margin shifts.
Another program I tested was Adobe Acrobat 9 Pro Extended; it functioned the same way as Adobe Reader XI (requiring the same option,"choose paper source by PDF paper size", that fixed the margin problem)

Next, when I was printing a receipt from a book rental website the headers of the receipt was only printed halfway.