HP Photosmart 7520 - Won't pick up paper

[Royal-Airs]

My printer printed a couple of copies but after that it wouldn't pick up the paper.  I tried to clean the rollers like it said but still nothing.  I watched the paper trying to be picked up but the rollers on the drop down part won't turn or gets close enough to pick the paper up.  The printer goes through all the motions as if it's going to print but won't pick up that paper.  It does everything else.  Nothing wrong with the rest of the printer.  It will only print if I shove a piece of paper far enough into the printer but it won't catch it every time.

[Drakster]

Hi @Royal-Airs,

Welcome to the HP Support Forums!

I see that your HP Photosmart 7520 Printer will not pick up paper. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution' if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I understand the frustration this must be causing you. I see that you have cleaned the roller already. There could be hardware problems with the pick mechanism.

Which rollers are you referring to?

For issues with ADF not feeding paper:

• HP All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Paper

For issues with the input tray not feeding paper: 

• HP Photosmart 7520 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control P...r

If you have a computer running Windows 8 or earlier, click here to download and update the printer's firmware.

• Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector). This ensures the printer is receiving full power and may help this situation.

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on  HP contact options - click on Get phone number
Case number and phone number appear.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[RichardSails]

After trying all of the troubleshooting suggestions my printer still will not load paper. I continue to have an "out of paper" message