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- HP Community
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- Re: HP Photosmart 7520 unable to connect to Web Services

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02-26-2014 05:54 AM
I finally fixed this problem once and for all. I went out and bought a Canon MG7120. Connection to their cloud services was very easy, and when I print it doesn't keep telling me I am using the wrong paper. The clerk at Office Depot told me she thought HP support was a joke and their products are sub par. I will never buy another HP product....ever!
03-04-2014 10:03 AM
Hi - having problem scanning to email with HP 7520. ran problem solving instructions provided here with no change. still get error message unable to connect to web services. can you advise what is the next steps please?
Thanks
Al
03-05-2014 06:48 PM
I've had this issue too... but there's a really simple way of fixing this. Reset the factory settings. Sorry. You'll have to reset your daily crosswords.
In settings, go to Tools, Restore Factory Defaults. You'll need to set up the wireless again. Go to the Scan function and set it up. It'll print out a set of instructions that tells you to loggin to HPconnected.com. I logged in to HP and noticed my printer wasn't there anymore, but the printed set of instructions gives you a printer's claim code that allows you to add the printer to your account. Once your printer is added to HPconnected.com, you should be good to go. Good luck!
